IT Benefits Development Manager

Description

MISSION Reporting to the Corporate IT Development Area and as part of the Benefits team, you will be responsible for leading the end-to-end management of BAU applications within this domain, ensuring proper service delivery by coordinating corrective, evolutionary, and perfective maintenance activities, as well as meeting agreed service-level commitments. You will be responsible for demand planning and tracking, managing internal teams and vendors, budgetary control, and billing associated with the service, acting as one of the primary functional and managerial references within the Benefits domain at the Company. JOB RESPONSIBILITIES End-to-end leadership of Benefits-domain applications management, ensuring operational stability and proper service delivery across corrective, evolutionary, and perfective maintenance activities. Coordination of all resources involved in application operations and evolution, managing internal and external work teams, supervising vendor activities, and ensuring appropriate planning and execution of delivered services. Ongoing liaison with Business units to understand, prioritize, and track functional requirements, ensuring their proper handling within established service commitments. Continuous coordination with cross-functional IT teams (internal and external) to ensure timely incident resolution, successful implementation of evolutionary changes, and aligned actions across Benefits-domain applications. Monitoring and control of service levels (SLAs), ensuring compliance with agreed commitments and promoting continuous improvement initiatives for managed processes and applications. Management and supervision of vendors, including service quality monitoring, capacity planning, delivery tracking, and contractual obligation compliance. Responsibility for budgetary tracking within the domain, including billing management for delivered services and cost control. Ongoing reporting to your direct manager, senior leadership, and oversight bodies, providing visibility into service status, key risks, major incidents, and budgetary evolution. REQUIREMENTS **Required Experience:** 7 years of experience in managing application maintenance and evolution services. 5 years of experience in the Insurance Sector. **Preferred:** Familiarity with Santalucía’s projects. Experience in end-to-end management of corrective, evolutionary, and perfective maintenance services, with accountability for application operations, service quality, and functional evolution. Experience managing vendors and multidisciplinary teams, including activity planning and tracking, capacity control, risk management, and ongoing reporting to service managers. Experience defining and executing projects, having served as project lead and managed diverse work teams. Experience monitoring and meeting SLAs (ANS), defining improvement plans, and tracking service indicators. Ability to liaise with Business areas and technical teams to prioritize demand, manage incidents, and define evolutionary changes. Agile development methodologies. **Required Knowledge:** Higher vocational training, Bachelor’s degree, and/or University degree in Computer Engineering. **Monitoring Tools Proficiency:** Dynatrace, Kibana. Use of project management tools (Jira, ServiceNow, etc.). Knowledge of relational and non-relational databases (MongoDB, SQL, etc.). General understanding of the Insurance Business, and specific knowledge of Santalucía. **Skills:** Ability to integrate into a multidisciplinary team. Ability to liaise with Business areas and IT teams (Development, Systems, Databases, Software Architecture, Middleware Architecture, Data Architecture, QA, etc.). Ability to report at executive level. Conflict resolution skills. Autonomy and sound decision-making capability. People- and results-oriented mindset. Ability to manage multiple projects and priorities. Strong communicator with a collaborative team spirit. At SANTA LUCIA S.A., Cª SEGUROS, we work to ensure real and effective equal opportunities, enabling professional development and workforce diversity, aligned with our commitment to UN Agenda 2030 Sustainable Development Goal 5 (Gender Equality). **Province:** Madrid **Company:** SANTALUCIA SEGUROS **Date:** 29 Jul 2026