**Company Description** Upscale, 5\-star hotel in Barcelona, Port Olympic, being in the city center, but only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward\-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. **Job Description** Reporting to the Front Office Manager and/or Assistant Front Office Manager, you will lead daily front office operations, ensuring service excellence, adherence to procedures, and strong team performance. * Lead daily front desk operations. * Carry out thorough monitoring of credit and payment guarantees to ensure collection of all services charged to guests’ accounts. * Supervise and support the Front Office team, and perform all duties of a front desk agent when required. * Ensure effective communication of updated information regarding policies, rates, and general hotel information. * Guarantee strict adherence to procedures for all cash/credit transactions, cheques, accounting and banking procedures, key distribution, and guest confidentiality. * Maintain high service quality for guests, particularly in arrivals, departures, accommodation, special requests, and guest inquiries. * Handle guest complaints professionally and effectively. **Qualifications** * Advanced degree in Hospitality Management. * 1–3 years’ experience in a similar role or at a 5\-star and/or luxury property. * Languages: advanced English, Spanish, and French. * Advanced proficiency in software (Opera) and office applications. * Technical knowledge of accommodation operations: front desk, concierge, guest relations, etc. * Strong interpersonal and problem\-solving skills. * Sense of responsibility and duty. * Ability to manage, monitor, and motivate a team; leadership mindset. * Teamwork orientation. * Availability to work rotating shifts. * Permanent contract. **Additional Information** What do we offer? * **Exclusive benefits** at Accor hotels worldwide, enabling you to enjoy unique experiences across our international network. * **Flexible compensation**, including options such as meal vouchers, transportation allowances, and private health insurance. * **Bicycle and scooter parking**, with charging stations. * A **dynamic, multicultural, and motivating work environment**, surrounded by professionals passionate about luxury hospitality. * **Professional development opportunities**, both within the property and at other hotels of the brand worldwide. * **Ongoing training** via our *Learn Your Way* platform, designed to boost your talent and professional growth. Why work for Accor? We are much more than a global leader. We welcome you just as you are—and help you find a job and a brand that match your personality. We support your growth and learning every day, ensuring your work brings purpose to your life, so that throughout your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours—and together, we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor: visit https://careers.accor.com/ Do what you love, care about the world, dare to challenge the status quo! \#BELIMITLESS