Job Summary: We are seeking a passionate and proactive leader to coordinate all front desk operations, ensuring guest satisfaction and adherence to hotel standards while fostering a positive, team-oriented environment. Key Highlights: 1. Lead and support the front desk team to ensure guest satisfaction. 2. Be part of a diverse, dynamic, and passionate team. 3. Opportunity for professional growth and development. JOB DESCRIPTION **Who We Are** At Leonardo Hotels, with over 200 hotels across Europe, we continue to grow and expand our presence with new and exciting projects. Our motto says it all: BE YOURSELF. We believe in authentic hospitality where personality, creativity, and attitude make the difference. You will join a diverse, dynamic, and passionate team — the Leonardo Family — where your ideas are heard, your opinion valued, and your talent nurtured. We seek motivated individuals with energy and enthusiasm to contribute something unique to our guests’ experience. If you want to be part of a growing project and leave your mark at NYX Bilbao, this is the place for you. **Responsibilities** * Lead and support the front desk team to ensure guest satisfaction. * Foster a positive atmosphere among front desk staff and with other hotel departments. * Schedule shifts and working hours for the front desk team, etc. * Ensure rooms meet hotel standards and Leonardo Hotels’ policies and procedures, requiring constant communication with various operational departments (maintenance, housekeeping, etc.). * Handle room assignments, reservation tracking, billing, and credits. * Supervise and control cash register closing and reconciliation. * Maintain, implement, and comply with standard policies, systems, and procedures related to hotel operations. * Collaborate with the reservations department to meet established targets and maximize performance opportunities. * Address and manage guest requests and incidents, ensuring compliance with company procedures and policies. * Coordinate all front desk activities, operations, and functionality while actively demonstrating proactive leadership over the team. * Ensure appropriate handling of guest data and systems in compliance with applicable legal regulations. Perform any other duties related to the department and the smooth operation of the hotel. * **Our Benefits:** * Exclusive discounts on accommodation and restaurants within our chain. * Professional training and development programs to advance your career. * Access to a discount platform featuring leading brands. * A special birthday gift to celebrate with you. * Job stability and genuine opportunities for growth. Opportunity to enroll in a health insurance plan after one year of employment. * REQUIREMENTS * Education in hotel management or equivalent tourism studies. * Minimum two years’ experience in a similar position. * Team management capability. * Extensive knowledge of Optima and familiarity with internet applications/MS Office. * Professional appearance and strong communication skills. * Strong customer service and management skills. * Fluent English, both written and spoken. * Additional languages are an asset. * Flexible working hours. * Alignment with our corporate values: authenticity, individuality, and commitment.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
