Hotel Receptionist

Description

Job Summary: Alda Hotels is seeking a Hotel Receptionist in Avilés to manage reservations, check-in/check-out procedures, and provide continuous assistance and information to guests. Key Highlights: 1. Comprehensive customer service throughout the guest's stay 2. Reservation management and administrative tasks 3. Active participation in maintenance and service control Alda Hotels, a hotel chain originating from Santiago de Compostela with over 90 accommodations across northern Spain, requires a "Hotel Receptionist" for one of its hotels in Avilés. The following responsibilities will be carried out in this position: Reporting to the Regional Manager for your operational area, you will be responsible for: managing direct reservations and those made through operators, check-in and check-out procedures, providing continuous information and assistance during the guest's stay, as well as direct billing to guests or via the billing models specified by each operator. **Responsibilities:** \- Provide all types of assistance and information to accommodation guests. \- Perform guest *check-in* and *check-out*. \- Provide all types of information regarding the accommodation. \- Maintain an incident log: record incidents and prioritize them for resolution. \- Handle complaints and claims. \- Perform administrative and IT-related tasks: monitor room availability, reservations, and arrival forecasts. \- Actively participate in maintenance, cleaning, laundry control, and breakfast services, where applicable. \- Perform daily cash reconciliation and manage cash in the safe. \- Carry out security shifts. **Minimum Experience:** \- 1–2 years in similar positions **Required Knowledge:** \- Vocational Training (FP) in Hospitality and Tourism \- Digital competencies: ability to quickly learn new tools \- Customer service orientation and appropriate communication skills for effective front-desk service \- Adaptability \- Commercial skills \- Organizational ability \- Problem-solving capability **Minimum Requirements:** \- Communication: appropriate communication skills for effective front-desk customer service \- Teamwork and conflict management \- Frustration tolerance \- Organizational ability \- Vocational Training (FP) in Hospitality and Tourism At Alda, we promote inclusive practices; therefore, in all our processes we value and consider candidates with disabilities. Accordingly, we welcome indications regarding any necessary workplace accommodations and the disability certificate. **Salary:** As per collective agreement **Contract Type:** Permanent contract **Shifts:** Rotating morning, afternoon, and night shifts. Rotating days off. **Weekly Hours:** 30 Position Type: Part-time, Permanent contract Expected Weekly Hours: 30 hours Benefits: * Professional development support * Training program Possibility of relocation/moving: * 33402 Avilés, Asturias province: Ability to commute to work without difficulty or plan relocation before starting employment (Mandatory) Application Questions: * Are you interested in working rotating shifts? * Are you interested in working 30 hours per week? Work Location: On-site employment