VoIP and Network Support Technician - Afternoon Shift

Description

Are you passionate about technology and enjoy solving technical challenges? We are looking for a **Support Technician** with experience in telecommunications to join a dynamic and growing team, where you will play a key role in ensuring the quality and continuity of our customers' services. **What will be your responsibilities?** * End-to-end management of telecommunications, connectivity, and VoIP telephony technical incidents—from diagnosis and analysis through resolution, documentation, and follow-up. * Answering technical support calls, identifying customer needs, diagnosing incidents, and coordinating their resolution. * Coordinating incident resolution with partners, suppliers, and internal teams. * Maintaining clear and proactive communication with customers and collaborators throughout the entire support lifecycle. **What are we looking for?** * Minimum 1 year of experience in technical support within the telecommunications sector. * Knowledge of VoIP telephony. * Knowledge of networks and protocols: TCP/IP, DHCP, DNS, NAT. * Experience with ticketing systems and incident management tools. * Analytical ability and problem-solving orientation. * Availability to work the afternoon shift. **We especially value** * Ability to work effectively in a team. * Communication skills and customer-facing experience. **What do we offer?** * Opportunity to join a growing company in the telecommunications sector. * Continuous training and professional development opportunities. * The chance to be part of a technical team with a positive working environment, where collaboration and camaraderie are part of everyday life. * Job stability