Customer Service Administrator

Description

**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional\-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia\-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36\.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world\-class service in the rental residential real estate business. To learn more, visit www.greystar.com. **JOB DESCRIPTION SUMMARY** The selected candidate will be part of the Reception team and will perform administrative and customer service tasks for our guests, aiming to achieve occupancy and loyalty objectives. **JOB DESCRIPTION** ***Key Responsibilities*** * Support the creation of a memorable experience for our residents by exceeding their expectations. * Deliver all aspects of customer service, including comprehensive service that anticipates and exceeds our guests' expectations. * Provide proactive front desk and customer service support to all guests, ensuring all inquiries are addressed promptly. * Answer calls and complete associated tasks or assign them to the appropriate teams for proper resolution. * Assist with scheduled apartment tours. * Support apartment hotel preparations, including resident check-in and check-out processes. * Assist with the management of resident activities and events within the residence. * Regularly perform Safety and Hygiene activities aligned with company policies and procedures. * Complete other assigned tasks as needed. ***Knowledge and Requirements*** * Degree in Tourism or related field. * Strong customer service orientation. * Languages: Fluent English and Spanish. * Availability to work shifts and weekends. ***Important Notice:*** *Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.*