**THE WORK:** Ignite your passion for sales! In this role, you will build knowledge and support others while participating in problem\-solving discussions. Your expertise in B2B/B2C Sales will shine as you engage with customers and foster positive relationships. We are excited to see how you can contribute to our vibrant environment and make a difference! Log customer requests and ensure proper documentation. Monitor and track incident resolution within the Service Level Agreement. Develop and maintain knowledge of customer and customer\-specific business environments. Identify root causes for customer dissatisfaction and recommend solutions to enhance overall customer satisfaction. **HERE'S WHAT YOU WILL NEED:** Advanced proficiency in B2B/B2C Sales. Advanced proficiency in Customer Service. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. **BONUS POINTS IF YOU HAVE:** Intermediate proficiency in Negotiation. Advanced proficiency in Relationship Management. Expert proficiency in Communication. Intermediate proficiency in Market Research. Advanced proficiency in Conflict Resolution. \#LI\-DNI Skill Required Backoffice B2B B2C Sales P3 . Qualification Bachelor s Degree . YOE 0 to 1 years. Lang English B1 , Catalan B1 . What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here B2B refers to Business that is conducted between companies, rather than between a company and individual consumers. B2C refers to business or transactions conducted directly between a company and consumers who are the end users of its products or services..