At Ormazabal, we work to transform the electrical grid into a future-ready infrastructure: more reliable, resilient, and sustainable. We are experts in customized, high-tech electrical solutions. We design and manufacture solutions aimed at digitizing the electrical grid to integrate higher renewable energy generation, enable more sustainable mobility, and ensure power supply to buildings and infrastructures with critical energy needs. At Ormazabal, we develop the technology necessary to make this world a more electric place. That's why we are passionate about what we do—because we know we contribute to building a more efficient and sustainable energy model, a better future for generations to come. At Ormazabal, you will find a space to design your future and that of the rest of the world. **VACANCY DESCRIPTION** Your main responsibility will be resolving field incidents for Ormazabal's external and internal customers and providing product maintenance training to technical personnel within Ormazabal's sales network and/or customers. **Responsibilities:** * Handling External Non-Conformities: + Act as the direct liaison between external and internal customers and the factory to resolve customer claims. + Provide support, response, and technical assistance to the market regarding external product incidents, attending on-site at external or internal customer facilities when necessary to resolve issues directly. Subsequently, provide first-hand conclusions from the intervention to coordinate or develop the most effective corrective actions preventing recurrence of such non-conformities. * Deliver practical product training to all Group personnel and/or customers. * Conduct field commissioning of products. * Draft new assembly instructions for new subassemblies, spare parts, and accessories (RYA). * Analyze and monitor components of new products during the industrialization phase to prevent potential future issues and suggest improvements to facilitate assembly on the production line or avoid external incidents. **REQUIREMENTS** * Qualification: Higher Vocational Training (FP II) or equivalent in electrical/mechanical fields with electronics knowledge. * Minimum experience: 2 years in the electrical sector. * Additional skills: Office software proficiency, solid electrical knowledge, and product expertise. * Languages: English (intermediate/upper-intermediate level – B2). * Availability for frequent international travel. * Required competencies: Customer-oriented, proactive individual with teamwork ability and strong communication skills. We offer stable integration into a leading company within its sector. Inclusion, equity, and non-discrimination are fundamental pillars of our culture. Our selection processes follow transparent criteria regardless of gender, racial origin, religion, political ideology, sexual orientation, gender identity, age, or disability. We welcome and recognize the uniqueness of each future team member and value diversity in all its forms.