At Ormazabal, we work to transform the electrical grid into a future-ready infrastructure: more reliable, resilient, and sustainable—we are experts in customized, high-tech electrical solutions. We design and manufacture solutions aimed at digitizing the electrical grid to integrate greater renewable energy generation, enable more sustainable mobility, and ensure power supply to buildings and infrastructures with critical energy needs. At Ormazabal, we develop the technology needed to make this world a more electric place. That’s why we are passionate about what we do. Because we know we contribute to building a more efficient and sustainable energy model—a better future for generations to come. At Ormazabal, you will find a space to design your future and that of the rest of the world. **JOB DESCRIPTION** We are seeking a Technician who, reporting to the Global After-Sales Service Coordinator, ensures the end customer receives an optimal response to their service and technical support needs through efficient resolution, upholding brand image and promoting necessary product improvements based on real field experience. **RESPONSIBILITIES** * Performing services on products and solutions supplied by Ormazabal: Preparing interventions and defining scope, limitations, and requirements * Preparing service reports * Participating in service groups to establish improvements * Collaborating in the development of processes and guidelines supporting field work instructions **REQUIREMENTS** * Advanced-level proficiency with associated equipment and tools (Omicron, industrial frequency equipment, Megger, etc.) * Ensuring Occupational Risk Prevention during interventions * Ensuring proper compliance and prevention of risks inherent to operations or those managed by coordinated teams * Interpreting diagrams to support diagnostics and incident resolution tasks **Education:** Higher Vocational Training Cycle or Bachelor's Degree in Electricity / Electronics / Mechatronics **Experience**: At least 5 years of field service technician experience **Desirable knowledge:** * Quality management * Production processes * Commercial networks, markets, customers * Service processes * International operation and logistics processes **Languages:** * Conversational level in English (ideally B2) * Knowledge of French will be valued **Required competencies:** * Strong customer orientation * Excellent communication skills * Proactivity and dynamism * Strong decision-making ability * Focus on teamwork and contributing to team development **Mandatory:** Willingness to travel Inclusion, equity, and non-discrimination are fundamental pillars of our culture. Our selection processes follow transparent criteria regardless of gender, racial origin, religion, political ideology, sexual orientation, gender identity, age, or disability. We welcome and recognize the uniqueness of each future collaborator and value diversity in all its forms.