Position Summary: We are seeking a Claims Handler for Diverse Individual Claims to manage home and community insurance claims, ensuring efficient and legally compliant handling. Key Highlights: 1. Be part of a solid, dynamic, and innovative insurance project. 2. Collaborate with a team committed to excellence and customer satisfaction. 3. Professional development and continuous training in a dynamic environment. At ALKORA, we are an insurance brokerage founded in 1997 by a group of professionals with extensive experience in the sector, initially operating in Madrid and the Basque Country. From the outset, our purpose was clear: to secure our clients’ present and guarantee their future. This spirit has enabled us to build a solid, dynamic, and innovative project within the insurance brokerage industry. In 2000, we expanded our presence with offices in Madrid, Bilbao, San Sebastián–Donostia, Vitoria\-Gasteiz, and Barcelona, and took our first step toward internationalization by initiating collaboration with the Verspieren Group in France and reinforcing our international focus. We are currently seeking a Claims Handler for Diverse Individual Claims with experience in managing home and community insurance claims. The selected candidate will be responsible for handling claims across various business lines, ensuring efficient management aligned with internal policies and current legal requirements. Responsibilities * Manage and process claims for the specified insurance lines. * Analyze, assess, and validate submitted documentation to determine the validity of each claim. * Coordinate with internal departments (underwriting, finance, legal, etc.) to ensure agile and efficient resolution. * Maintain effective communication with clients, property managers, experts, and insurer claims handlers, providing follow-up and responding to inquiries. * Monitor open cases, ensuring compliance with established deadlines. * Ensure all activities comply with internal policies and applicable legal regulations. Requirements * Minimum of 3 years’ experience in claims handling. * Solid knowledge of community insurance claims management and related regulations. * Ability to interpret insurance policies and general terms and conditions. * Capacity to work under pressure and manage multiple cases simultaneously. * Excellent oral and written communication skills. * Proficiency in computer tools and claims management systems (knowledge of ELEVIA is an advantage). * Customer orientation and conflict resolution capability. * Education in Law, Business Administration and Management (ADE), Insurance, or related fields (desirable). * Languages: Spanish; Basque language proficiency is an advantage. We Offer * Indefinite-term contract * Meal vouchers * One day per week of remote work * A dynamic working environment * Opportunities for professional development and continuous training * A competitive market-aligned compensation package, including additional benefits * The opportunity to join a team committed to excellence and customer satisfaction.