Position Summary: You will coordinate and manage commercial, brand, and legal content across multiple platforms—including websites, social media, FAQs, and virtual assistants—ensuring consistency and optimization of the customer experience. Key Highlights: 1. Manage the knowledge base of AI-powered virtual assistants. 2. Direct impact on customer experience and internal communication. 3. Dynamic, technology-driven environment with continuous learning. **Description:** ---------------- Join a team where content becomes experience. You will be responsible for ensuring that all commercial, brand, and legal information reaches customers and internal teams accurately—whether via our websites, social media, FAQs, virtual assistants, or chatbots. You will work in a dynamic, technology-driven environment, managing the knowledge base of our virtual assistants and measuring their impact to continuously optimize the customer experience. Your role will be pivotal in ensuring all communications are consistent, up-to-date, and efficient. **Benefits you can expect:** * Permanent contract: Enjoy professional stability and a role with growth potential within the organization. * Monday to Friday, 9:00–17:00: Organize your working day with a flexible schedule that supports work-life balance. * Central offices in Llucmajor (Mallorca), with optional remote work: Carry out your work from our facilities or remotely, according to team planning. * Learning and technology: Work with innovative tools and AI-powered virtual assistants, enhancing your digital and analytical competencies. * Direct impact on customer experience: You will manage content delivered to customers, employees, and partners, guaranteeing consistency, clarity, and accuracy across all information. **Your Mission** You will ensure all content reaching customers and internal teams is consistent, up-to-date, and high-quality. Your work will optimize commercial and brand communication, improve internal process efficiency, and ensure all information meets company standards. On a day-to-day basis: * Develop and maintain the virtual assistants’ knowledge base, ensuring its continuous updating and proper functionality. * Coordinate content publication across web (B2C/B2B), social media, AVA\-ChatGPT/FAQs, and internal communications, guaranteeing consistency prior to launch. * Manage commercial IROPS: draft proposals and approval requests for commercial policies, internal communications, and customer-facing messages (Email/SMS/Landing Web/Social Media), and activate Waivers in GDSs as required. * Analyze results and KPIs, measuring impact and proposing continuous improvements. **What will make you successful in this position** * Proactivity, leadership, and commitment: You will take initiative to coordinate departments and projects, ensuring content is published efficiently and coherently. * Analytical ability and results orientation: Your skill in measuring KPIs and analyzing data will enable you to optimize information and continuously improve customer experience. * Commercial skills and customer orientation: Understanding customer needs will allow you to create effective, clear content—both on websites and in virtual assistants. * Proficiency in English and excellent written expression: You will draft commercial and informational texts in both Spanish and English, with clarity and coherence. * Passion for technology and artificial intelligence: Your interest in emerging technologies will help you enhance processes, automation, and customer interaction. * Curiosity and continuous learning: You will constantly learn and adapt to new tools, processes, and business needs.