Job Summary: We are seeking a Support Agent with experience in the Tax area to provide assistance to customers and advisors, manage incidents, and support accounting and invoicing. Key Highlights: 1. Exceptional customer support in the Tax area 2. Resolution of queries for tax advisors 3. Opportunity for growth within a multinational company Cegid is the European leader in **cloud-based business management solutions** for the finance sector (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and general business. In today’s ever-changing world, Cegid and its **5,000 employees** make it possible to help our 750,000 customers unlock their potential through innovative, purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do—for our customers. Thanks to this, we can affirm that every day we work to shape their future, ours, and that of our customers’ industries—a future we have been defining for years alongside our employees, inventing solutions that transform the way people work, enabling sustainable performance. The office is located in **Madrid (Las Rozas).** **What will be your main objectives as a Support Agent?** You will be responsible for delivering exceptional support to our customers in the Tax area. This role is vital to ensuring that our users can efficiently navigate and use our tax software suite, and to maintaining the excellence and reliability of our software. As a Tax Customer Care Support Agent, you will: * **Customer Service:** Provide direct assistance to customers with inquiries or issues related to our tax software suite. * **Advisor Support:** Serve as the point of contact to resolve queries from tax advisors and ensure the effectiveness of their services. * **Incident Collection:** Gather information on errors to continuously improve our software from a technical perspective. * **Accounting Support:** Assist in accurately posting accounting entries while complying with current regulations. * **Invoicing and Collections Management:** Support invoicing and collections processes, ensuring an efficient payment flow. * Vocational training in Administration and Finance, Business Administration and Management (ADE), or related fields. * Experience in Tax Advisory Firms: Prior experience in tax advisory or consulting firms is highly valued. * Excellent communication skills are essential, as you will be in constant contact with users. * Proficiency in Excel is mandatory. Beyond professional skills, we seek talented individuals eager to demonstrate and explore their potential by opening up opportunities with us. It is your curiosity, teamwork spirit, and commitment that will make the difference. Our Commitment At Cegid, the **diversity of our talent** is a strength we value, recruiting based on **skills** and **potential** to learn and grow with us. We offer a professional environment where each person can fully develop and express their uniqueness in a free and safe setting. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of people with disabilities**, and representation of **all forms of diversity**. Our Benefits > Job stability > Attractive **salary plan** > Smart Work modality: **Flexibility** in working hours and option to work remotely > Support for balancing personal and professional life > Opportunity for growth within a multinational company offering an excellent **working environment** > Tailored career path and **training** aligned with your profile and professional development > Summer reduced working hours > Diverse workplace: We champion diversity, **equality and inclusion** > **Referral** Program > **Internal mobility** > Other social benefits