Customer Insight Assistant - Part Time

Description

Summary: Join Berneslai Homes as a Customer Insight Assistant to support customer excellence and insight procedures through administrative assistance to the Customer Services Team. Highlights: 1. Support effective delivery of Customer Services and Engagement team 2. Provide administrative support for customer excellence procedures 3. Assist in planning and running customer events **Salary:** £25,583 to £25,989 (Pro\-Rata) **Working Arrangements:** Part Time **Hours of Work:** 25 hours per week **Status of Employment:** Fixed term until November 2026 At Berneslai Homes, we strive to be an ambitious, forward\-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right. We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high\-quality homes and prioritising tenant safety, needs, and well\-being. **The Customer Insight Assistant role:** We have an exciting opportunity to join our team as a Customer Insight Assistant! Within this role you will be supporting the effective delivery of the ‘Customer Excellence’ and customer insight procedures by delivering administration support and assistance to the Customer Services Team. **Key duties and responsibilities of our Customer Insight Assistant:** * Provide administrative support to ensure the effective delivery of the Customer Services and Engagement team. * Provide cover on the Customer Services phone line, including receiving customer complaints, enquiries and referring any unresolved complaints or enquiries on to the appropriate person. * Support in keeping the Berneslai Homes website and social media channels up to date, answering basic customer enquiries and assist in the routine analysis of social media activity. * Operate and control the petty cash and voucher system for volunteer expenses, ensuring the money/vouchers are safely stored and records kept in line with data protection and financial audit protocols. * Assist in the collation and preparation of regular communications for volunteers, tenants, staff, and Board. * To assist in the planning, organising running and analysis of any customer events including booking venues, catering, and transport. Please refer to the full Job Description and Employee Specification upon completing your application. **What we’re looking for in our Customer Insight Assistant:** * 4 GCSEs Grade A to C or equivalent level qualification. * Ability to work effectively as part of a team. * Knowledge of data protection and GDPR, the ability to accurately and safely store sensitive customer information and maintain confidentiality. * An understanding and commitment to working safely within the workplace. * Willingness to work flexibly and to undertake emergency planning duties as and when required. * An understanding and commitment to equality and diversity in the workplace. **What you might be asking is, why work for us?** We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: * Agile Working Package * Excellent Pension Scheme * Discounted Gym Membership * Health \& Wellbeing Checks * Fantastic Training and Development Opportunities **Key Dates:** Shortlisting is due to take place week commencing 27 April and interview dates are due to take place 6 \& 7 May. Please note these dates are subject to change. **Further Information** For an informal discussion about this role, please contact Joanne Huxley, Customer Insight Officer by emailing Joannehuxley@berneslaihomes.co.uk We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn. This post requires a Basic Criminal Record Check. CVs will not be accepted. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.