Operations Technician, Colmenar del Arroyo

Description

Position Summary: We are seeking a professional to coordinate the planning and management of passenger transport services, provide driver support, and ensure operational control at a leading company. Key Highlights: 1. Comprehensive coordination of services and drivers 2. Operations management and transport planning 3. Team support and incident resolution With over 130 years of history, our company is one of Spain’s leading operators in the road passenger transport sector. Starting in 2013, Avanza entered a new phase by integrating into the Mexican multinational Mobility ADO. Mobility ADO is a multinational specializing in integrated mobility management for people. Founded in Mexico over 80 years ago, it is currently one of the world’s largest private passenger transport operators. Avanza’s services include: long-distance passenger transport, commuter transport, urban transport (Metro, Tram, Bus, and Bicycle), bus terminal management, and commercial enterprise and service management. If you are interested in joining our team, passionate about passenger transport, and believe you meet the stated requirements, do not hesitate to apply to our job openings—we would be delighted to meet you. At Avanza, we champion people, equal opportunity, and non-discrimination. All our selection and promotion processes are based exclusively on the candidate’s profile, knowledge, competencies, and experience. Responsibilities • Prepares the annual driver roster and develops daily service schedules. * Authorizes shift changes, days off, vacations, medical leaves, public holidays, etc. * Coordinates fraud inspection planning and supervises compliance with inspection data requirements stipulated in the quality plan. * Coordinates manual data extraction when automatic downloads from ticket vending machines fail. * Controls and schedules monthly internal and external bus cleaning. * Monitors and manages vehicle departures and arrivals. * Participates in driver recruitment and training, delivering necessary resources (tickets, cash, rosters) and employment contracts. * Plans, organizes, and assigns courses, medical examinations, etc. * Supports drivers by resolving queries and providing information. * Provides information to resolve complaints. * Collaborates in scheduling and managing vehicle standstills. * Responds to emergency requests by activating established procedures and coordinating with relevant departments. * Plans route or timetable deviations and adjustments resulting from incidents or scheduled road closures. * Maintains daily documentation records (accident reports, incident reports, complaints, etc.) and forwards them to respective departments. * Conducts accident and incident analysis. * Collaborates with the Operations Manager and Planning Department in defining and proposing services to clients (including improvement proposals). * Generates SAE loading files for drivers, buses, and planned incidents. Requirements • Vocational Training Intermediate Level / Vocational Training Advanced Level / Bachelor’s Degree / University Degree * Formal education in Transport and Logistics or Service Management * Office software proficiency: Advanced level * Minimum 3 years’ prior experience in a similar role Offer \- Permanent full-time contract * Start date: 09/01/2026 * Monday to Sunday, 09:00–18:00, including lunch break