Airport Assistant - PMI

Description

Job Summary: We are seeking a professional to organize airport traffic, coordinate transfers, optimize costs, and manage emergencies for customers and tour operators. Key Highlights: 1. Organization and optimization of airport transfers. 2. Incident management and support for corporate and end customers. 3. Continuous training and professional development opportunities. **Description:** ---------------- ***Who Are We?*** At **BDXperience**, the travel brand of **W2M**, the travel division of the **Iberostar Group**, we operate with a clear purpose: delivering the best and most authentic travel experience by relying on local, committed, close-knit, and destination-expert teams. As an inbound operator, we provide services across major holiday destinations, backed by a solid track record enabling deep knowledge of each location’s offerings and resources. This empowers us to deliver agile responses and advantageous terms for our clients at all times. Our proposition rests on three pillars: * *Technological innovation* * *Exclusive product* * *Sustainable commitment* These are our differentiating objectives—defining every experience we design. ***What Will Be Your Functions and Responsibilities?*** Reporting directly to the **Airport Manager**, you will organize airport traffic in coordination with the office to maximize transfer services at minimal cost. Your focus will be on corporate customer service and, above all, cost efficiency. You will maintain contact with both end customers and representatives of tour operators represented by BDX, handle transport emergencies, and resolve them promptly. * Assistance to CORPORATE customers (tour operators represented by BDX) at the airport * Assistance to END customers at the airport * Organization and occupancy optimization of airport transfers * Management of delays and short-term reactive measures * Follow-up on possible post-travel incidents * Communication with tour operators. **Requirements:** --------------- ***You’ll Be a Great Fit If You Are...*** * A strong communicator (oral/written) and empathetic, capable of understanding customers’ needs and concerns. * Detail-oriented. * Someone who thrives under pressure, sets priorities, meets deadlines, adopts a proactive and solution-oriented attitude, anticipates problems, and proposes solutions. * Dynamic, methodical, highly organized, and skilled at teamwork—facilitating collaboration among colleagues. * Experienced in hotel guest assistance and excursion sales. * Advanced English proficiency; additional languages are valued. * **Mandatory: Start date in March.** ***Bonus Points If You Also Have...*** * Minimum 2 years’ experience in a similar role (DMC traffic + airport). * Knowledge and skills: * Familiarity with local areas and hotels. ***What Do We Offer?*** Being part of ***W2M·People*** comes with distinct advantages, because our team’s well-being is a top priority. Joining our project goes beyond just filling a position—it’s a journey of personal growth and care. * We support your professional development through continuous training programs and internal mobility opportunities. * We help optimize your finances via our flexible compensation program and agreements with financial institutions. * We want you to make the most of your free time with exclusive discounts on travel and hotel stays. * You—and your loved ones—matter to us: therefore, your birthday is a paid day off, so you can celebrate it your way. We’re looking for talent to further strengthen our destination operations. We’re looking for talent to further strengthen our destination operations.