IT Support Coordinator

Description

Job Summary: At Sener, we are seeking a Senior IT Support Technician to diagnose and resolve technical issues, collaborate within a team, and develop manuals in an engineering and technology environment. Key Highlights: 1. Integration into a multidisciplinary and qualified team 2. Participation in innovative international projects 3. Continuous professional development with extensive training At Sener, driven by our growth, we seek to incorporate a Senior IT Support Technician into our IT team at our Las Arenas (Bilbao) office. We are a private engineering and technology group comprising over 4.500 professionals and experts across more than 100 technical disciplines, with offices on five continents. We integrate our expertise to deliver the best customized solutions for your needs. We specialize in solving technically complex projects. We analyze, create, design, plan, develop, advise, build, and operate high-tech solutions. **Your Responsibilities:** * Diagnose and resolve technical issues, including hardware, general and specific software, and network connectivity problems. * Log and track incidents in our helpdesk system. * Collaborate with other team members to resolve technical issues. * Develop technical manuals for installation and/or configuration of IT tools. * Layout, installation, and configuration of end-user equipment. * Installation and configuration of IT software tools. * Use and maintenance of hardware and software inventory tools. **What We Expect From You:** * Higher Technical Vocational Training Certificate (FP Técnico Superior) in Network Systems Administration or related studies. * Minimum 8 years’ experience in this role. * Intermediate-to-advanced level of English. * Proficiency in office productivity tools. * Advanced knowledge of the Microsoft 365 environment. * Knowledge of Linux. * Scripting knowledge. * Ability to work effectively in a team. * Strong work organization skills. * Communication skills and user-focused support abilities. **What We Offer You:** These are some of the benefits you will enjoy at Sener: * Permanent employment contract. * Join a multidisciplinary and highly qualified team participating in technologically innovative international projects. * Continue your professional development with us and access a wide range of training opportunities (technical training, soft skills, languages, etc.). * Take care of yourself through our physical and emotional well-being program: sports, workshops, physiotherapy, etc. * Optimize your salary with our flexible compensation plan (meal card, private health insurance, childcare vouchers, etc.) and benefit from our life and accident insurance. * Flexibilize your way of working! We offer flexible working hours, teleworking policies, and coworking spaces. * Discount portal for you and a dedicated onboarding program for our international employees. * We promote equal opportunities, diversity, and inclusion for all individuals and are certified as a Family-Responsible Entity (EFR). Additionally, through the Sener Foundation, we support activities that foster knowledge acquisition and contribute to the socially responsible development of engineering. If you identify with this profile, we look forward to welcoming you… At Sener, we aim to go as far as you aspire to go!