Bodywork and Vehicle Damage Assessor (Workshop)

Description

**Job Description** We are seeking an experienced **Bodywork and Vehicle Damage Assessor**, with extensive background in the automotive sector, capable of independently managing vehicle reception, damage assessment, expert appraisal, and repair tracking — acting as the liaison between customers, insurance companies, and the workshop. The selected candidate must combine **technical knowledge of bodywork and mechanics, damage assessment capability, negotiation skills, and strong customer orientation**, ensuring both proper repair management and service quality. Key Responsibilities * Receive customers and vehicles, performing an initial evaluation of their condition and damages. * Identify and assess damages to **bodywork and mechanical components** resulting from collisions and accidents. * Supervise appraisals conducted and detect additional damages not initially identified. * Document damages using photographs and/or videos, following established procedures and standards. * Prepare repair estimates and damage assessments using appraisal tools such as **GT, Audatex**, or other certified platforms. * Analyze the extent and type of damage and determine necessary repair work. * Negotiate and coordinate repairs and assessments with insurance companies, customers, and other stakeholders. * Keep customer and insurer management platforms up to date. * Explain to customers the repair work to be performed, associated costs, timelines, and available services. * Open and manage repair orders, ensuring they contain all required information and documentation. * Obtain customer confirmation and signature, and manage deposit receipts. * Coordinate and monitor repairs, ensuring authorized work, agreed timelines, and pricing are adhered to. * Keep customers informed throughout the entire repair process. * Manage additional services such as replacement vehicles, mobility assistance, ITV inspections, or other related services. * Review and close repair orders prior to handover to administration for invoicing. * Coordinate vehicle delivery and explain completed work and final invoice to the customer. * Resolve incidents and potential complaints, maintaining a professional and customer-satisfaction-oriented attitude. * Conduct follow-up actions and promote an excellent customer experience. Requirements * Minimum **8 years of experience** in similar roles within the automotive sector. * Demonstrable experience as a **Damage Assessor, Service Advisor, Bodywork Advisor, or equivalent**. * Solid knowledge of vehicle repair, especially in **bodywork, painting, and mechanics**. * Experience in vehicle damage assessment and appraisal. * Proficiency with appraisal and management tools such as **GT, Audatex**, and other industry platforms. * Vocational training at Intermediate or Advanced Level in **Mechanics, Bodywork, or Automotive Engineering** is desirable. * Good command of computer tools and workshop management systems. * Commercial experience and ability to identify customer needs and propose additional services will be valued. What We Offer * **Stable employment contract** and long-term professional project. * Integration into a professional team within the automotive sector. * Dynamic work environment focused on quality and customer satisfaction. * Opportunities for professional development and growth. Salary level and conditions may be adjusted according to experience, education, technical knowledge, performance, service quality, and alignment of the candidate’s profile with company needs. **If you have experience in damage assessment, bodywork, and customer service, and are looking for a stable project where you can contribute your expertise, we want to meet you!** Salary: €28,000.00\-€32,000.00 per year Work Location: On-site employment