We are looking for a **Technical Billing Support Engineer** to join our high\-performing support team and provide expert\-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice product issues, and contributing to continuous product and process improvement. As a Billing TSE, you’ll be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer\-facing teams to ensure a top notch customer experience. **Essential Responsibilities Of Your Role:** * Responding to complex inbound Billing \& Technical service requests over the phone and email per day directly with customers. * Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure. * Reconciling invoicing to vendor invoice or SAP and making data driven conclusions on resolution. * Ability to process credit and debits as needed * Reproduce issues, conduct root cause analysis, and work closely with engineering on bug fixes and feature requests * Create and maintain internal runbooks, FAQs, and technical documentation * Lead incident response or participate in on\-call rotation for critical issues * Identify billing support trends and partner with Product \& Engineering on long\-term solutions * Accurately and efficiently log all issues and status updates in our internal tracking system. * Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success. * Supporting multiple cloud and hardware solutions * Contributing to the development of service desk processes and procedures. * Interacts closely with various departments and vendors to provide timely resolution on issues. * Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert, and providing diagnoses and issue resolution on our Platform. * Triaging to internal and external teams, pushing for resolution within SLO’s by being the Customer advocate with Engineering, Development and 3rd party Vendor teams * *Note: This is not a complete list of tasks.* **Knowledge, Skills, and/or Abilities You Need To Have:** * Experience processing credits and debits within an invoicing system * Deep experience with relevant stack: SAP, SaaS platforms, APIs, databases, cloud services (AWS, Azure) * Proven troubleshooting skills within billing and invoicing with the ability to think critically and communicate clearly under pressure * Strong understanding of web technologies, integrations, or system architecture * Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases * Must have excellent verbal and written communication skills, as well as excellent analytical and problem\-solving skills; with a customer\-first mindset. * Ability to prioritize user requests effectively and manage user expectations. * Ability to balance attention to detail with expeditious execution in a fast\-paced environment working. * Passion for driving exceptional customer experience. * Ability to work through ambiguity and thrive in a rapidly changing business environment. * Strong analytical and problem\-solving skills. * High school diploma (or equivalent) required. Secondary degree preferred. * Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL * Basic understanding or experience working on Linux environments * Flexibility working some weekends and later hours to help fulfill a 24x7 business * Passion for providing exemplary customer service, strong customer focus * Eager to learn new technologies * Good verbal and written professional communication, fluent in English. * Self\-motivated and proactive in performing duties Attention to detail * **Nice to have. Exposure to:** * ITIL certification * Microsoft Azure certification * Hands\-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP * Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP Knowledge of SQL * Exposure to virtualization and orchestration technologies such as Docker and Kubernetes * Experience with JIRA and Confluence * *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.*