Essential functions and responsibilities: \* Manage and provide high-level customer service, including answering phone calls, communicating with the sales department, and updating customers on the status of their orders as needed. \* Inform suppliers about necessary order details. \* Communicate supply and carrier status to the sales department, customers, and suppliers. \* Process fuel orders and follow up to obtain necessary information and documentation from drivers. \* Primary phone coverage. \* Anticipate customer needs to improve order fulfillment quality. \* Maintain the Ricochet shelf reference, an internal tool for accessing information. \* Daily management of fuel pricing: check and compare shelf prices and determine supply disruptions for the following day. \* Collaborate with the Facilities Superintendent to maintain adequate fuel levels in Ricochet's card locker. \* Assist in managing over 300 fuel tanks with monitors to ensure customers do not run out of fuel. \* Provide on-call availability during nights, weekends, and emergencies as required. (Company phone and laptop provided). \* Maintain excellent relationships with suppliers, vendors, and customers. \* Seek new suppliers when necessary. \* File, perform general office tasks, and provide administrative support. \* Maintain an updated procedures manual for direct responsibilities and provide cross-training to ensure critical duties can be performed off-site. \* Recommend solutions and best practices to management for overall company improvement. \* Seek personal development opportunities to enhance job skills. Job type: Full-time Benefits: * Flexible scheduling * Dental insurance * Life insurance Work location: On-site