Job Summary: We are seeking an Administrative Assistant with EUSKERA for the operation and coordination of incidents in mobility and transportation environments, with a focus on efficient management and effective communication. Key Points: 1. Incident coordination in mobility and transportation 2. Incident management and collaboration in continuous improvement 3. Promotion of an inclusive and diverse environment **Description:** ---------------- At Helphone, we grow together! We are looking for an Administrative Assistant with EUSKERA, oriented toward the operation and coordination of incidents in mobility and transportation environments. We seek an organized, efficient individual with strong communication skills. A HIGH level of EUSKERA, both written and spoken, is mandatory. Permanent contract. Interested in learning about the challenge? Keep reading! What responsibilities will you have? * Monitor and manage the flow of incidents received through various enabled communication channels, validating their relevance according to established criteria for prioritization, impact, and geographic scope. * Register and escalate validated incidents to the relevant technical teams, ensuring follow-up until closure and updating the corresponding information channels. * Collaborate with involved management centers to continuously improve operational procedures and optimize workflow. What qualifications do you need? * A HIGH level of EUSKERA, both written and spoken, is mandatory. * Minimum education: High School Diploma or Medium-Level Vocational Training. * High efficiency. * Strong verbal and written communication skills and empathy, including clear language and professional telephone demeanor. * Excellent organizational skills and effective time management. * Ability to work under pressure to handle multiple tasks. * Proactivity and initiative. * Teamwork capability. * Adaptability. * Advanced user-level computer skills and social media content management experience. Benefits package: * Own collective agreement * Up to 25 working days of vacation * Personal day * Additional 16 hours for accompanying family members to medical appointments * Option for 12 or 14 monthly payments (12 regular monthly payments plus two extra payments in June and December) * Flexible compensation: nursery vouchers and private health insurance * Support for children’s education Is this the opportunity you’ve been waiting for? Apply now! At HELPHONE SERVICIOS INFORMÁTICOS S.L., we foster an inclusive and diverse environment where equality is a fundamental value. Helphone is committed to offering equal opportunities to all individuals without distinction. We seek talent without prejudice, promoting a fair and equitable workplace. **Requirements:** --------------- * A HIGH level of EUSKERA, both written and spoken, is mandatory. * Mandatory availability to work three rotating shifts: * Mon–Thu: 6:00–14:00 * Mon–Sun: 13:30–22:00 * Fri–Sun: 6:00–14:00 * Mandatory availability to work Saturdays, Sundays, and public holidays