HELPDESK TECHNICIAN – SUPPORT FOR IN-HOUSE APPLICATIONS

Description

Job Summary: We are seeking a Helpdesk Technician to provide technical support for educational applications, diagnose and resolve incidents, and collaborate with the development team. Key Responsibilities: 1. Technical support for educational institution applications 2. Technical incident diagnosis and resolution 3. Collaboration with the development team for bug fixing At SOSMATIC, we aim to hire a Helpdesk Technician to provide technical support for in-house applications developed for an educational institution. The selected candidate will be responsible for resolving technical incidents related to the operation of these applications. \- Diagnose and resolve technical incidents related to application functionality. \- Identify technical bugs and collaborate with the development team for their correction. \- Log and track incidents using ticketing tools. * 1 year of experience. \- Vocational training in IT (CFGM or CFGS). \- Prior experience in technical support or helpdesk roles, preferably focused on applications. \- Technical knowledge of Windows environments and support tools. \- Fluent level of Spanish and Catalan (spoken and written). \- Highly desirable: basic knowledge of SQL and MongoDB databases. * UPPER SECONDARY VOCATIONAL QUALIFICATION * Catalan (spoken: advanced, written: advanced) * Spanish (spoken: advanced, written: advanced) * Permanent employment contract * Full-time position * Gross monthly salary: 1500 * Additional relevant information: \- Working hours: Monday to Thursday, 09:00–17:45; Friday, 08:00–15:00\. \- Hybrid work model: 2 days on-site, 3 days remote.