IT SYSTEMS AND SUPPORT TECHNICIAN

Description

**Would you like to consolidate your professional career in the systems area within a solid industrial company with a distributed technological infrastructure?** We are seeking an experienced IT Systems and Support Technician capable of autonomously supporting users, resolving incidents, and maintaining IT infrastructures. You will join an established industrial organization with multiple work centers and a clear commitment to digitalization, information security, and continuous improvement of its systems. **What will you find in this project?** * **A business-aligned technological environment:** You will work for a company where IT systems are essential to ensure continuity of production and corporate operations. * **Autonomy and responsibility:** You will manage routine incidents and IT requirements, providing solutions and coordinating with other professionals or vendors as needed. * **Diversity of systems and users:** You will support various centers, professional profiles, and working environments, participating in projects related to infrastructures, communications, devices, and applications. * **Stability and professional growth:** You will join a permanent position within an organization committed to long-term presence and vision. **What will your day-to-day look like?** * You will attend to and resolve technical support incidents, both on-site and remotely via phone or remote connection. * You will install, configure, and maintain desktop computers, laptops, mobile devices, printers, and other peripherals. * You will prepare and deploy new workstations, managing hardware installation and updates to operating systems and applications. * You will administer users, permissions, access rights, and devices within domain environments and Microsoft 365\. * You will perform local network configuration and diagnostics, Internet connectivity, communications, and connected device troubleshooting. * You will analyze incidents to identify root causes and provide solutions, escalating those requiring specialized intervention. * You will document interventions, configurations, and procedures, contributing to improved knowledge management within the department. * You will coordinate actions with technology vendors and external service providers. * You will collaborate on maintaining the technological infrastructure and implementing new systems, tools, and cybersecurity measures. * You will participate in technology renewal projects, process improvements, and standardization of systems across different centers. **You will be a good fit for this position if…** * You hold a higher vocational training qualification in Network Systems Administration, Information Systems, or an equivalent degree. * You have at least three years of experience in technical support, systems administration, or a similar role—preferably within organizations operating multiple work centers. * You have experience working with Windows operating systems, domain environments, Active Directory, and Microsoft 365\. * You can independently diagnose and resolve incidents related to devices, applications, connectivity, printers, and peripherals. * You possess knowledge of local network configuration, VPNs, Internet connectivity, and communications. * You are accustomed to installing, configuring, maintaining, and updating hardware and software. * You can interpret technical documentation in English. **Additionally, we highly value…** * Internal user orientation and the ability to explain technical solutions in simple terms. * Autonomy, analytical capability, and judgment to prioritize incidents. * Rigor, organization, and commitment to system security and continuity. * Initiative and willingness to collaborate with the rest of the team. **WHY TRUST BATEA?** * **PROXIMITY:** At Batea, we treat you the way we would want to be treated during a selection process. You will find it easy to communicate and meet with us whenever needed—we will listen to you and resolve your questions. * **PROJECTS THAT MATCH YOUR GOALS:** We will offer you the best project tailored to your needs and aspirations. We take interest in getting to know you personally, listen carefully, and let you decide whether the project is right for you. And if one opportunity doesn’t materialize, we’ll continue sharing new ones as they arise. * **FEEDBACK THROUGHOUT THE PROCESS:** You will always be informed about the progress of your application throughout the selection process; we will provide feedback and promptly share any updates. Here, you won’t be just a number—you’ll receive the attention you deserve as a candidate. * **ALL THE INFORMATION YOU NEED:** From your first contact with us, you will receive full details about the project and the position, thanks to our highly detailed information-gathering process with clients. If you have questions or need further information, we’ll do our best to assist you. **WHAT WILL THE SELECTION PROCESS BE LIKE?** You can explore all phases of BATEA’s selection process—including topics covered and objectives—at this link. * VIEW BATEA’S SELECTION PROCESS