Summer IT Support Technician

Description

Job Summary: We are seeking an IT Support Technician to deliver high-quality technical assistance, resolve hardware, software, and connectivity issues, and ensure an excellent customer experience. Key Highlights: 1. Provide technical support to users (telephone/remote control/in-person) 2. Resolve hardware, software, and connectivity issues 3. Deliver an excellent customer experience through clear and effective communication **Description:** ---------------- **At Helphone, we grow together!** We are pleased to offer you the opportunity to join our team as an IT Support Technician and deliver high-quality technical assistance to our customers. This position is on-site at our offices in Pamplona. This is a temporary vacancy to cover summer holidays until 09/11/2026\. **Are you interested in learning about the challenge?** **Keep reading!** **What responsibilities will you have?** * Provide technical support to users (telephone/remote control/in-person) * Resolve issues related to hardware, software, and connectivity * Log and track customer incidents and requests in the system * Identify common issues and suggest solutions to improve technical support efficiency * Deliver an excellent customer experience, ensuring clear and effective communication at all times * Network support **What do we offer?** * Remote work option * Highly skilled and collaborative team * Competitive remuneration and benefits package: * In-house collective agreement * Up to 25 working days of vacation * Personal business day * Additional 16 hours for accompanying family members to medical appointments * Option for 12 or 14 monthly payments (12 regular monthly payments plus two extra payments in June and December) * Flexible compensation: childcare vouchers and private health insurance * Financial aid for children's education **Is this the opportunity you've been waiting for?** **Apply now!** At HELPHONE SERVICIOS INFORMÁTICOS S.L., we foster an inclusive and diverse environment where equality is a core value. Helphone is committed to offering equal opportunities to all individuals without discrimination. We seek talent without prejudice, promoting a fair and equitable workplace. **Requirements:** --------------- **What are we looking for in you?** * Higher Vocational Training Degree in Network Systems Administration (ASIR) * One year of experience in similar roles * Experience resolving first-level incidents * Valid driver’s license and personal vehicle * Intermediate/advanced level of English (B2\)