Reception Assistant - Formentera

Description

* HOSPITALITY CONNECTION BARCELONA SL * Balearic Islands * ### **Experience** No experience required * ### **Salary** Compensation not specified * ### **Area \- Position** **Hospitality, Tourism** + Reception Assistant * ### **Category or Level** Employee * ### **Vacancies** 1 * ### **Applicants** 17 * ### **Contract** Fixed-term discontinuous contract * ### **Working Hours** Full-time Continuous selection process. ### **Responsibilities** Insotel Hotel Group Who are we? Insotel Hotel Group is a family-owned company with over 50 years of presence in the Balearic tourism sector. Currently, Insotel operates in Ibiza, Formentera, Mallorca and Menorca, managing a portfolio of 8 hotels under two distinct brands, delivering exceptional service to over 2 million customers annually: · Insotel Hotels \& Resorts. · Insotel Prestige Hotels \& Resorts. In the midst of sustained growth, we continuously optimize our offerings and deliver superior customer service through high-quality standards and constant innovation. Furthermore, Insotel Hotel Group recognizes the importance of conducting all activities and services with appropriate environmental respect to ensure sustainable tourism development, committing to quality and environmental policies under the motto “Quality and sustainability are not possessed—they are practiced.” Why work with us? Approachable: The working environment at Insotel Hotel Group is built on closeness among employees, middle management and senior leadership. Together, we form one large family dedicated to delivering the best possible service to our customers. Will you join us? We are INSOTEL. Committed: Experiencing employment at Insotel Hotel Group means that if you are skilled and responsible in your role, we will count on you again—season after season—to help us continue growing. Working at Insotel Hotel Group offers stability. In a unique environment: Our mission is to provide our customers with products and services of the highest quality. Our hotels are premium establishments located in idyllic settings with exclusive facilities. You will work in a privileged environment. Responsible and opportunity-rich: Just as we ensure our customers lack for nothing, the same applies to our employees. At Insotel Hotel Group, we want you to have everything you need during your time with us—including accommodation and meals, a fixed salary, work-life balance options, and job security, among others. Would you like to discover more benefits we offer? If you thrive on professional challenges, Insotel Hotel Group is the place for you. We maintain high performance standards to deliver a distinctive experience to our customers. With us, you’ll engage in continuous learning and grow professionally season after season. INSOTEL HOTEL GROUP is a well-established hotel chain in the Balearic Islands undergoing active expansion. Your primary responsibility within the company will be to support the smooth operation of the front desk by performing tasks related to: guest service, welcoming guests, check-in, stay management, and check-out; reservation handling; guest assistance and information provision—all aimed at ensuring full guest satisfaction with the services delivered, in accordance with the hotel’s established quality and efficiency standards. Your main responsibilities, under the supervision of Front Desk Agents and the Front Office Manager, will include: · Supporting reservation processing, incident monitoring and follow-up. · Monitoring forecasted occupancy. · Preparing room keys prior to guest arrival. · Performing guest check-in. · Addressing guest requests and suggestions, and informing them about available services and facilities. · Managing the telephone switchboard. · Handling direct guests and associated billing. · Assisting in incident resolution. · Managing and archiving all documentation. · Other duties inherent to the department. ### **Requirements** * Required language: Spanish. ### **Offered** In exchange for your commitment, we offer: · Excellent work environment. · Competitive salary. · Stable position (summer season) with real opportunities for professional development. **HOSPITALITY CONNECTION BARCELONA SL** --------------------------------------- * Barcelona * Human Resources