Job Summary: IT Support Coordinator to lead L2/L3 technical support, ensuring stability and evolution of renewable energy applications. Key Highlights: 1. Lead and coordinate the L2/L3 technical support team in a critical environment. 2. Ensure SLA compliance and manage production incidents. 3. Drive continuous service improvement and automation. At Quintas Energy, we are developing and continuously expanding our proprietary technology platform that supports critical business processes—from asset and risk management to cybersecurity, financial analysis, and the operation of hundreds of renewable energy plants for major investment groups. Our technology ecosystem includes internally developed applications built on .NET and React, Quick Base solutions, automations using Microsoft Power Platform, and operational reporting in Power BI. We are seeking an IT Support Coordinator to lead Level 2 and Level 3 technical support, ensuring the stability, availability, and continuous evolution of our production applications. This person will serve as the liaison between Development, Infrastructure, and business units, guaranteeing smooth transitions of new solutions into production and efficient operation across our entire application portfolio. **Key Responsibilities** Lead and coordinate the L2/L3 technical support team, organizing workloads, priorities, and escalations. Ensure SLA compliance and manage responses to critical production incidents. Oversee the transition of new applications into production, validating documentation, operability, monitoring, and rollback procedures. Coordinate deployments with Development and Infrastructure teams across pre-production and production environments. Manage corrective, preventive, and evolutionary maintenance of our in-house application portfolio. Maintain and evolve solutions built on Power Apps, Power Automate, Quick Base, and Power BI. Ensure technical, operational, and user documentation remains up to date. Drive continuous service improvement by analyzing recurring incidents and proposing structural solutions and automations. Track service metrics and team performance, providing visibility and improvement proposals to Technology Leadership. * University degree in **Computer Engineering, Telecommunications, Information Systems**, or equivalent. * Minimum **4 years of experience** in enterprise application technical support and **2 years coordinating or leading teams**. * Experience managing incidents in **critical production environments**, and validating software deliveries within **CI/CD** processes. * Knowledge of **Microsoft Power Platform**: Power Apps, Power Automate, and Power BI. * Experience with **Quick Base**: application administration, tables, forms, automations, and pipelines. * Understanding of **REST APIs** and **microservices** architectures. * Ability to interpret **.NET/C#** and **TypeScript/React** code at a functional level for diagnosis and coordination with Development. * Proficiency in **SQL**, **Azure DevOps**, **Docker**, and **ITSM** tools. * Familiarity with **Azure** environments, monitoring, and observability. * ITIL certification is a plus. * Leadership profile with strong quality orientation, communication skills, and proven performance in high-pressure environments.