Receptionist / Switchboard Operator (m/f/x)

Description

### **Job Title** Receptionist / Switchboard Operator (m/f/x) ### **Contract** Permanent contract ### **Workload** 100% ### **Your Mission** As a support function, the front-desk receptionist’s mission is to welcome, inform, and direct clients to the appropriate contact person or service. They also handle administrative tasks specific to their role and within their area of expertise. They are a key team member of the institution and, as such, play an important role in representing and conveying the institution’s values. ### **Your Main Responsibilities** * Welcoming clients or users face-to-face. * Acknowledging their request. * Questioning the client to gather essential initial information regarding their request and expectations. * Informing the client about the organization of their stay. * Distributing various documents. * Entering and verifying all data related to outpatient or inpatient admission of patients. Printing and handing over the patient’s admission form. * Collecting advance payments for hospitalizations and issuing receipts. * Answering telephone calls. * Logging calls. * Directing clients. * Transferring calls to the competent or requested person. * Placing calls on hold. * Searching for and selecting information (computerized files, intranet, internet, documentation). * Connecting the client with their contact person. * Participating in drafting departmental procedures. * Evaluating administrative actions, services provided, and implementation of procedures against quality, safety, and patient satisfaction principles. * Identifying any deviations from implemented processes and procedures, and proposing corrective measures. ### **Your Profile** **Qualification**: DAP. Minimum of four years of successful study at a technical high school or equivalent. Hotel or tourism training is an advantage. Professional experience in a sector where client-facing skills are essential. **Required language skills**: Luxembourgish, French, German, English. Knowledge of any other language (Portuguese, Italian, Slavic languages, etc.) is considered an advantage. Proficient use of office software (Word, Excel, SAP R/3, Internet, etc.). **Professional and personal criteria:** * Professional appearance and communication skills. * Ability to prioritize tasks, manage emergencies, and cope with stressful situations. * Adaptability to diverse situations and interlocutors. * Strong interpersonal skills, combined with discretion and confidentiality. * Sense of responsibility. Working hours: Monday to Sunday inclusive. * 06:30 to 14:00 * 07:00 to 11:00 * 08:00 to 12:00 and 13:00 to 17:00 * 09:00 to 13:00 and 13:30 to 17:30 * 10:00 to 19:00 * 11:00 to 19:00 * 13:00 to 20:00 * 09:00 to 14:00 * 14:00 to 22:00 * 15:00 to 19:00 * 18:00 to 02:00 * 22:00 to 06:30 Plus variable hours depending on service requirements ### **We Offer You a High-Performing Professional Environment** * A dynamic, multicultural professional environment. * Competitive salary and benefits under an attractive collective agreement. * Personalized onboarding and support during your integration. * Opportunities for professional development through a comprehensive continuous training program. ### **… and Socially Responsible** * A pleasant living and working environment. * On-site daycare facilities and a gym at the hospital. * Social activities promoting staff well-being and work-life balance. **Job Location** ------------------------- ### **Job Location** CHL – all sites **Candidate Criteria** --------------------- ### **Minimum Required Experience** 2–5 years ### **Languages** * Luxembourgish (4– Advanced) * German (4– Advanced) * English (2– Elementary) * French (4– Advanced)