Position Summary: Supervise and coordinate the operations of the regulated parking service (ORA), ensuring compliance with procedures, team activities, and proper functioning of equipment. Key Highlights: 1. Operational leadership and team coordination 2. Technical maintenance of parking meters and equipment 3. Incident resolution and technical management At Telpark, what drives and inspires us is talent. **1. Purpose of the Position** ---------------------------- Supervise and coordinate the operations of the regulated parking service (ORA), ensuring compliance with operational procedures, correct performance of the enforcement team, and proper functioning of equipment and infrastructure associated with the service. Combines operational supervision and technical maintenance functions, contributing to service continuity and quality for the City Council and citizens. Acts as the liaison between the operational team and the Contract Manager. **2. Key Responsibilities** ------------------------------- ### **Operational Supervision** * Organize and assign routes and zones to the enforcement team. * Supervise team presence, compliance, and field performance. * Conduct joint field visits, activity reviews, and service quality control. * Participate in public road studies in both regulated and non-regulated zones. ### **Public Road Surveillance and Control** * Verify correct use of regulated parking spaces, ensuring compliance with tariffs, operating hours, and parking conditions. * Identify violations and issue official reports according to established procedures. ### **Parking Management via Visual Car Vehicle** * Perform parking control tasks using the vehicle equipped with the Visual Car system, verifying accurate license plate reading and supervision in regulated zones. ### **Maintenance of Parking Meters and Equipment** * Carry out preventive and corrective maintenance on parking meters, sensors, cameras, electric chargers, signage, and other service equipment. * Check equipment status and address incidents reported by the system or field personnel. * Manage replenishment of consumables and minor repairs. ### **Technical Management and Diagnostics** * Detect, analyze, and diagnose faults for repair or technical escalation. * Configure, update, and commission devices and systems associated with the ORA service. * Conduct functional tests following technical interventions. ### **Incident Management** * Resolve operational or technical incidents related to the service. * Coordinate interventions with suppliers or technical support when required. * Support the operational team in resolving complex incidents occurring in public areas. ### **Document Control and Reporting** * Record technical interventions, incidents, and operational actions in corporate systems. * Review reports and prepare operational and technical reports for the Contract Manager. * Monitor operational and technical service indicators. ### **Training and Team Support** * Train and accompany new enforcement officers on routes, systems, and ORA regulations. * Identify opportunities for operational improvement and propose corrective actions. ### **Institutional Relations** * Collaborate with Local Police, City Council, and municipal services in activities related to the service or special mobility situations. **3. Internal and External Relationships** -------------------------------------- **Internal:** Contract Manager, ORA enforcement officers, administrative staff, corporate technical department. **External:** Users, businesses, equipment suppliers, municipal services, Local Police, and manufacturers’ technical support. **4. Professional Competencies** ---------------------------------- * Operational leadership and coordination capability. * Technical knowledge of electronic or electromechanical equipment. * Analytical and diagnostic capability. * Organization, planning, and time management. * Incident resolution and decision-making. * Effective communication and teamwork. * Proficiency in technological tools and control systems. **5. Position Requirements** ----------------------------- **Education** * Compulsory Secondary Education; vocational training in Electricity, Electromechanics, Telecommunications, or similar fields is desirable. **Experience** * Experience in operational services or technical maintenance. * Experience in regulated parking or team coordination is desirable. **Knowledge** * Knowledge of ORA regulations and operational procedures. * Basic knowledge of electronics, communications, or technical maintenance. * Proficiency in diagnostic tools and reporting systems. **Other Requirements** * Valid Class B driving license. * Ability to work in public areas and travel between service zones. * Good physical condition for fieldwork. **6. Position Conditions** ------------------------------ * Operational position under the ORA agreement. * Full-time schedule with shifts according to service needs. * Primarily field-based work, combining operational supervision and technical maintenance. * Direct reporting line to the Contract Manager. If you want to join a growing company undergoing full digital and cultural transformation, now is your moment.