Job Summary: We are seeking a Hotel Front Desk Agent with a strong service orientation and customer focus to manage reservations, check-in/check-out procedures, front desk cashier duties, and ensure guest satisfaction. Key Highlights: 1. Unforgettable vacation experiences for our guests 2. A dynamic and professional working environment 3. Career development opportunities within an expanding hotel group DESCRIPTION ALEGRIA Group is an established hotel company with a proven track record of excellence in the tourism industry. We are committed to delivering unforgettable vacation experiences to our guests by combining top-tier facilities with exceptional customer service. Our network of hotels is located in privileged destinations, each thoughtfully designed to provide comfort, quality, and a welcoming atmosphere. Our philosophy centers on continuous improvement, innovation, and the development of our human capital—recognizing that our team is the fundamental pillar of our success. **Position Description:** At ALEGRIA Group, we seek to welcome a **Hotel Front Desk Agent** with a solid service vocation and clear customer orientation. The ideal candidate will serve as the first point of contact for our guests, playing a crucial role in shaping a positive experience from arrival through departure. The primary mission of this position is to ensure operational efficiency at the front desk, manage reservations, and proactively and effectively address customer needs—guaranteeing their satisfaction and loyalty. **Responsibilities:** * Carry out **check\-in** and **check\-out** procedures for guests efficiently and professionally. * Manage reservations, modifications, and cancellations, ensuring data accuracy within the system. * Handle the front desk **cashier**, processing payments, invoicing, and daily reconciliations. * Provide detailed information about hotel services, operating hours, activities, and local points of interest. * Address guest requests and inquiries in a personalized and efficient manner, consistently striving to exceed expectations. * Manage and resolve guest **incidents** and complaints with tact, empathy, and promptness, escalating complex issues to the relevant department when necessary. * Maintain strict **control** over keys, access permissions, and guest documentation. * Collaborate with other departments (maintenance, housekeeping, food & beverage) to ensure seamless coordination and an integrated guest experience. * Update the customer database, recording preferences and relevant observations. * Perform basic administrative tasks related to front desk operations. * Ensure order and cleanliness in the front desk area. We offer a dynamic and professional working environment, career development opportunities within an expanding hotel group, ongoing training, and a competitive salary package commensurate with the candidate’s experience and merit. If you are passionate about hospitality, highly organized, and enjoy interacting with people from diverse cultures, we want to meet you! REQUIREMENTS * Minimum **2 years** of demonstrable experience in similar roles as a hotel front desk agent. * Proficiency in hotel management software (PMS). * Excellent **customer service**, communication, and problem-solving skills. * Ability to work under pressure and handle multiple tasks simultaneously. * Proactivity, dynamism, and a positive, service-oriented attitude. * Language proficiency: advanced Spanish and English (mandatory); additional languages are valued. * Cash handling and payment system operation skills. * Basic office software knowledge (Word, Excel, Outlook). * Availability to work rotating shifts, including weekends and public holidays.