Reception Assistant

Description

Job Summary: We are seeking a Reception Assistant to support customer service and administrative tasks, ensuring high-quality service in a dynamic hotel environment. Key Highlights: 1. Customer service and reservation management support 2. Assistance with check-in and check-out under supervision 3. Professional training and development within a hotel chain **Description:** ---------------- At **BLUESEA Hotels**, we make travel easy, accessible, and hassle-free. We are a hotel group specializing in vacation tourism, headquartered in Palma de Mallorca, with presence in Spain’s most iconic destinations: the Balearic Islands, Canary Islands, Costa del Sol, Costa Brava, Valencia, Costa de Almería, Cádiz, Costa de la Luz, Rías Baixas, Cantabria, Madrid, and Marrakech. We strive to continuously evolve so that every stay is better than the last, embracing innovative, flexible, and responsible management practices. Currently, we are expanding our team and looking to hire a Reception Assistant for the Front Office Department. The primary mission of this role is to support the front office team in delivering customer service and performing basic administrative tasks, ensuring accurate service aligned with company standards. **Responsibilities:** * Assist in guest reception and customer service. * Collaborate in check\-in and check\-out processes under supervision. * Support reservation management and guest requests. * Provide basic information regarding hotel services, facilities, and operating hours. * Answer telephone calls and manage email correspondence. * Assist in handling incidents and escalate situations to the direct supervisor. * Support daily administrative tasks and departmental record-keeping. * Coordinate with other departments to ensure seamless guest service. * Comply with quality standards, occupational risk prevention, and data protection requirements. **Requirements:** --------------- * Education in tourism, hospitality, or customer service. * Prior experience (previous customer service experience or hotel internships are valued). * Basic knowledge of computer and office software tools. * Advanced level of English. **We Offer:** * Opportunity to join a solid and growing hotel chain. * A positive work environment. * Professional training and development.