Job Summary: We are seeking a Functional Management, Support and Training Specialist for a Teaching Platform to identify, manage and resolve incidents, administer the platform, and design training programs. Key Responsibilities: 1. Identification and resolution of incidents on teaching platforms 2. Administration and functional configuration of e-learning platforms 3. Design and implementation of training programs and development of manuals ### **Description** At Izertis, we are looking to expand our team by incorporating a Functional Management, Support and Training Specialist for a Teaching Platform, for one of our most important public-sector clients. **What will your responsibilities be?** * Incident identification, management and resolution: Receive and log incidents reported by users. Analyze and classify incidents according to impact and urgency. Provide first-level functional support to resolve usage issues. Escalate technical incidents when necessary. * Incidents related to the teaching platform: Resolve access, authentication and permission issues. Manage errors in loading or displaying educational content. Provide support for failures in course, activity or digital resource configuration. * Incidents related to associated tools: Resolve incidents affecting tools linked to the platform. Assist users with tools, surveys and learning tracking systems. * Coordination and continuous improvement: Document incidents and solutions for the knowledge base. Collaborate with the functional team to identify improvements and optimize processes. Participate in the evolution and maintenance of the platform and associated tools. Functional management of the platform: * Administration and configuration: Supervise and manage platform configuration (roles, permissions, course structure). Parameterize functionalities according to user needs. Manage users, permissions and profile administration. * Management of improvements and evolution: Collect user feedback to propose functional improvements. Log and document recurring issues. Analyze usage metrics to identify optimization opportunities. Training and manual development: * Design and implementation of training programs: Training sessions for different profiles (teachers, students, technical staff). Practical workshops on platform and complementary tool usage. Development of self-guided courses and self-training materials. * Creation and maintenance of manuals: Development of detailed and up-to-date user manuals. Creation of quick guides and FAQs. Documentation of procedures and usage protocols. * Support resources: Personalized user advisory services. Downloadable materials and step-by-step guides. Notifications and newsletters featuring updates and best practices. * Audiovisual communication support: Collaboration with the General Sub-Directorate for audiovisual communication. Management of communication channels, websites and social media. Creation of digital content (audio, video, institutional campaigns). ### **Minimum Requirements** **What are we looking for in you?** * Qualification: Higher Vocational Training Degree in Information Technology and Communications (ASIR, DAW, DAM). **Professional experience:** * Administration and management of online teaching platforms: minimum 3 years. * Implementation of digital transformation projects in education: minimum 1 year. * Incident management and functional support for technological platforms: minimum 5 years. * Administration and management of the Moodle e-learning platform: minimum 4 years. * User training and design of digital training content: 4 years. * Process documentation, manual and user guide development: 4 years. * Additional desirable qualifications: Accredited training (>35 hours) on e-learning platforms (LMS). ITIL Foundation certification. **Where would we like you to be located for this position?** This role will be performed at the client’s offices located on Paseo de la Castellana, under an IN-PERSON work modality. **What can we offer you?** * Indefinite-term contract * Salary negotiated according to your experience and expectations. * Flexible working hours: 8 hours Monday to Thursday; 7 hours on Friday. Intensive schedule from June to September. * Flexible compensation package allowing you to select medical insurance, meal vouchers, childcare vouchers or transport vouchers. * Free English classes to improve or reinforce your current level. * Access to an extensive benefits portal where you can acquire products and services across multiple sectors (flights, hotels, fashion, technology, home goods, etc.) at preferential rates as an Izertis employee. * 22 working days of vacation, your birthday off, and December 24th and 31st off. **About Izertis:** At Izertis, we drive the digital transformation of companies, organizations and individuals through tailor-made, innovative and impactful technological solutions. Founded in 1996—approaching 30 years of history—and listed on the BME Continuous Market, Izertis ranks among the 1,000 fastest-growing companies across Europe. Currently, we are over 2,300 professionals distributed across offices in Europe, the Americas and Africa, operating in more than 50 countries, delivering services and projects through a broad portfolio of solutions including: Software Engineering; Consultancy & Governance; Cloud & Infrastructure; Cybersecurity; AI & Data & Emerging Technologies; CX & Business Solutions; and other enabling technologies for transformation processes. Would you like to join our team? If so, don’t hesitate to apply so our Talent team can get to know you! Also, remember to check other interesting opportunities in the “Jobs” section of our website: https://www.izertis.com/es/talento Location**Madrid** Category**Education and Training** Subcategory**Teaching and Training** Sector**Engineering** Working Hours**Full-time** Work Modality**In-person** Professional Level**Employee** Department**Engineering**