Job Summary: We are seeking a proactive and highly skilled Collections Manager with strong negotiation abilities to join our finance team, recovering debts and maintaining the customer portfolio. Key Highlights: 1. Key role in debt recovery and portfolio management 2. Effective negotiation and resolution of non-payments 3. Professional and empathetic client interaction DESCRIPTION Are you looking for a new professional challenge in the debt management sector? This is your opportunity! At Nexo 8 ETT, on behalf of an established market-leading company specializing in door hardware, we are seeking a **Collections Manager** with strong negotiation and problem-solving skills to join our team in **Madrid**. Our company, with a solid track record in the market, specializes in providing comprehensive door hardware solutions, covering a wide range of high-quality products. Now, we aim to expand our finance department with a proactive, service-oriented professional to manage our customer portfolio effectively. **Your Main Responsibilities:** Your mission will be pivotal in the debt recovery process. You will be responsible for: * Identifying and contacting customers with outstanding payments using lists of **delinquent accounts**. * Conducting effective negotiations to agree on payment plans and resolve non-payment situations. * Maintaining detailed records of all interactions and actions taken. * Collaborating closely with the finance team to ensure achievement of collection targets. * Providing professional and empathetic client service, always seeking mutually beneficial solutions. * Analyzing customer information to tailor the collection strategy to each individual case. * Complying with company policies and procedures regarding collection management. * Contributing to continuous improvement of recovery processes. **What We Are Looking For:** * **Experience:** Minimum 1 year of experience in similar roles involving collections management or customer service in debt recovery. * **Communication Skills:** Excellent verbal and written communication skills, with strong persuasion and negotiation capabilities. * **Results Orientation:** Strong focus on achieving goals and delivering results. * **Proactivity and Autonomy:** Ability to work independently and proactively, managing time efficiently. * **Resilience:** Ability to handle pressure and objections. * **Knowledge:** Familiarity with CRM tools and debt management software will be valued. * **Attitude:** Organized, methodical individual with strong attention to detail. **What We Offer:** * **Contract:** Initially through an ETT (Temporary Employment Agency), with real potential for direct incorporation into the company. * **Working Hours:** Full-time schedule, Monday to Thursday from 08:00 to 17:30 (with a 45-minute lunch break) and Fridays from 08:00 to 15:15 — a schedule designed to support work-life balance! * **Salary:** A competitive salary for junior profiles ranging between €22,000 and €23,000 gross per annum, depending on qualifications. * **Location:** Position based in San Sebastián de los Reyes, **Madrid**. * **Development:** Opportunity to join a growing company with an excellent working environment. If you are a people-oriented, action-driven professional eager to grow professionally in the field of collections management, we want to meet you! Apply now and take the next step in your career with Grupo Nexo! REQUIREMENTS * Identify and contact customers with outstanding payments using lists of **delinquent accounts**. * Conduct effective negotiations to agree on payment plans and resolve non-payment situations. * Maintain detailed records of all interactions and actions taken. * Collaborate closely with the finance team to ensure achievement of collection targets. * Provide professional and empathetic client service, always seeking mutually beneficial solutions. * Analyze customer information to tailor the collection strategy to each individual case. * Comply with company policies and procedures regarding collection management. * Contribute to continuous improvement of recovery processes.