**Title \- Cloud \& Infra Support Engineer** **Location – Gijón \- 194 Gijón Ezcurdia 33203 Gijón, Asturias (Fully Onsite from day 1\)** **Type – Full Time Permanent Position** **Job details** **Responsibilities:** * Analyses and resolves information system issues related to the desktop computing environment, * network applications, production applications, and hardware. * Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. * Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk. * Local asset management. * Support and assist users with JML (Joiner, mover leaver) process * Support and maintain local conference and meeting room equipment * To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and * resolved to agreed targets as defined in the Service Level Agreement (SLAs). * Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary. * Manage calls with 3rd party suppliers where necessary through to closure * Escalate calls where necessary to the support manager, report on status of outstanding calls * Builds relationships with other international support teams to create a cohesive support team * Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, * network upgrades, etc * Consult with local business and senior leadership to evaluate support requirements and execution planning. * Drive local optimization efforts by identifying service issues and implementing improvements by * automation, self\-service and other measures. * Drive technology adoption of end user services related applications and systems * Support Audits related activities alongside other tech functions and business. * Technical support for local applications where applicable alongside other tech or business teams Technical Expertise Candidate Profile Professional Skills: * Excellent technical knowledge in all key areas of EUS technologies, e.g. * Windows and Mac OS * Microsoft Office 2016, Office 365 \& Teams * iOS and Android devices * Hardware and Peripherals * Mobile devices Skills about * Call Management Systems, especially Service Now * Teams conferencing and enterprise voice * Audio visual systems (TV/Projector systems) and conference technology * SCCM * Basic Network Skills * ITIL certified * Experience in working in an international environment Personal Skills: * Ability to communicate effectively with members of the support team, customers and 3rd parties * Ambitious and articulate with a desire to progress their career * Excellent customer service skills * Well, presented * Ability to stay calm under pressure, Organized approach to work * Ability to manage multiple tasks at the same time * Positive and adaptable attitude, Collaborative workstyle * English Language Skil Job Type: Full\-time Pay: 20,000\.00€ \- 30,000\.00€ per year