* Minor Hotels - Southern Europe * Madrid * * ### **Experience** No experience required * ### **Salary** Compensation unspecified * + ### **Department - Position** **Hospitality, Tourism** - Waiter/Waitress + ### **Category or Level** Employee + - ### **Vacancies** 1 - ### **Applicants** 17 - * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Ongoing selection process. ### **Responsibilities** What will your mission be? As a Waiter/Waitress, you will be responsible for taking orders and serving food and beverages to our guests, delivering an outstanding overall guest experience. What will you do? Deliver excellent customer service. Greet and welcome all guests in accordance with company standards. Maintain direct and frequent contact with guests, especially during key moments of their stay—such as breakfast, lunch, dinner, and/or any events or meetings (banquets, coffee breaks, etc.). ### **Requirements** Demonstrate excellent knowledge of regular guests, paying attention to their preferences. Know and promote the various products and services available at the hotel restaurant. Review daily specials and menu changes with the relevant F&B team. Manage restaurant reservations. Communicate effectively with kitchen staff to ensure orders are accurate and delivered on time. Set up and clean restaurant tables and meeting room tables as needed. Adhere to all processes and procedures related to product preparation, quality, and service, in line with brand standards. Present checks and collect payments from guests using the point-of-sale system, handle cash, and process credit and debit card transactions. Identify opportunities to increase F&B department revenue through upselling. Ensure all F&B outlets are clean, organized, and ready to welcome guests. Comply with all applicable health and safety regulations and customer service guidelines. What are we looking for? Prior experience performing similar duties in other hotel chains or related industries is highly desirable. Vocational training in hospitality/F&B. Proficiency in the local language and English is highly valued. Practical knowledge of various software programs (Microsoft Office, POS systems, etc.). Customer-service orientation. Active listening and effective communication skills. Attention to detail. Commercial orientation. Ability to work independently and as part of a team. ### **What We Offer** Why choose us? At Minor Hotels Europe & Americas, we are committed to shaping exciting careers worldwide and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as: Global experience \- Diversity across 150 nationalities. Challenging professional development opportunities, both nationally and internationally. A wide range of training programs to enhance skills. Well-being initiatives, including flexible working conditions. Employee recognition programs, such as our “Memorable Dates”. Opportunities to make a difference through our sustainability program and volunteer initiatives. Staff rates and promotions, including discounts at our hotels worldwide and exclusive benefits via our corporate loyalty program.