Service Desk Technician - Granada

Description

Job Summary: We are seeking a Junior Service Desk Technician to join a technology support team, with a service-oriented mindset and passion for technology. Key Highlights: 1. Opportunity for professional development in the IT field 2. Continuous training and professional development plan 3. Collaborative and dynamic work environment **Description:** ---------------- At Infortec Consultores, we are looking to hire a Junior Service Desk Technician to join a technology support team in a dynamic environment offering professional growth opportunities. If you are passionate about technology, have a service-oriented mindset, and wish to build your career in the IT field, this is your opportunity. Requirements * 0–2 years of experience in technical support or Service Desk roles. * Basic knowledge of Windows operating systems. * Basic knowledge of networking and support tools. * Ability to manage user incidents and requests. * Strong communication skills and customer orientation. * Capacity for learning and teamwork. Responsibilities * Receiving, logging, and tracking incidents. * Providing first-level technical support to users. * Escalating incidents to other teams when necessary. * Resolving technical and functional queries. * Tracking and updating tickets. * Documenting procedures and incidents. What We Offer? * Stable project. * Continuous training and professional development plan. * Opportunities for growth within the technology area. * Collaborative and dynamic work environment. * Rotating shifts for 24x7 service\. * Access to Infortec Benefits: * Medical and dental insurance. * Meal vouchers. * Summer reduced working hours. * Training and certifications. * Exclusive employee discounts. If you want to start or advance your professional career in the IT sector, we want to meet you! **Requirements:** --------------- * 0–2 years of experience in technical support or Service Desk roles. * Basic knowledge of Windows operating systems. * Basic knowledge of networking and support tools. * Ability to manage user incidents and requests. * Strong communication skills and customer orientation. * Capacity for learning and teamwork.