Job Summary: Seresco is seeking a Service Manager for the Infrastructure, Cybersecurity and Compliance Area, responsible for managing and implementing IT services, coordinating projects, and driving continuous improvement. Key Highlights: 1. Integration into a multidisciplinary team 2. Professional career development 3. Promotion of Diversity, Inclusion and Equality DESCRIPTION **Seresco**, a leading TIC sector company in Asturias, listed on BME Growth, is selecting a **Service Manager** with experience in IT Service Management and Implementation for **immediate incorporation** into the company’s **Infrastructure, Cybersecurity and Compliance Area**. **What will your responsibilities be?** * Review IT tickets managed in the ITSM system * Review and coordinate the various IT projects executed across the organization * Promote improvement initiatives * Identify issues and pursue necessary actions for their resolution * Report on and lead IT follow-up meetings * Coordinate with Seresco as the IT provider and departments as internal clients * Manage third-party vendors, contracts or services **What do we offer you?** * Stable position for a long-term project * Integration into a multidisciplinary team * Professional career development, based on individual merit * Full-time working hours * Workplace at client site * Indefinite-term contract If you join the **SERESCO** team, you will enjoy the following **benefits**: * An HR policy designed to seamlessly integrate your personal life. Remote work is widely adopted across the company; you will have a hybrid work arrangement. * Flexible working hours, with continuous working hours every Friday. Summer schedule for four months featuring continuous working hours Monday–Friday. * 22 working days of vacation plus either Christmas Eve or New Year’s Eve. The day not taken will be celebrated together with a toast to our health. * Exclusive discounts on numerous services and products (travel, automotive, fashion, leisure, sports, culture, home, technology, gastronomy, etc.) via the Corporate Benefits platform. * At SERESCO, you can customize how you allocate your gross salary (Serflex program), using part of it flexibly. You may choose from the following options: o Medical insurance (Sanitas, IMQ or Caser), including family members. o Gourmet voucher/card. o Transport card. o Nursery voucher. * An attractive incentive plan is also available if you help us find professionals like yourself. * As everyone here contributes to identifying/creating new projects, there is also a business acquisition reward program. * Study support fund for regulated academic programs. * Language support, as you will likely need them (English and French). * Face-to-face and online training, enabling you to stay current at your own pace. * An organization where all doors are truly open. REQUIREMENTS * Driver’s license and vehicle for accessing the workplace * Minimum 3 years’ experience in the described functions * Higher-level vocational training (CFGS) in IT Systems Administration or equivalent/superior qualification * Fluent English (minimum B2\) for communication with all involved parties * Strong communication skills * Analytical and proactive mindset Technical infrastructure knowledge required to understand and manage * COMPETENCIES: * Customer orientation. * Flexibility and change management. * Teamwork and collaboration. * Results orientation. * Communication ability. * Learning and application of knowledge. * Negotiation ability. * Autonomy and independence. At Seresco, we are committed to promoting **Diversity**, **Inclusion**, **Social Responsibility**, **Gender Equality**, and **Sustainability** in our workplace. We value the unique perspectives each team member brings and strive to foster a culture that celebrates and respects diversity in all its forms. If you’re looking for a company that values inclusion and equal opportunity, this is the one for you!