Position Summary: Traffic Penalty Processing Unit Coordinator to manage and coordinate a team, ensuring service level compliance and customer relationship management within an intelligent mobility environment. Key Highlights: 1. Experience in managing complex services and direct customer interaction 2. Team coordination and customer service orientation 3. Professional development within a world-renowned family-owned company Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family\-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. **Reporting Line and Scope of Responsibility** The Traffic Penalty Processing Unit Coordinator will report directly to Management. Responsibilities will cover the Traffic Penalty Processing Unit and related areas concerning penalty proceedings, including: * User Support Center (CAU) * Legal and Appeals Department * Vehicle-related procedures involving traffic authorities and regular collaborators **Main Responsibilities** Key responsibilities include: * Coordinating the overall operation of the Traffic Penalty Processing Unit. * Ensuring compliance with service levels and contractual commitments. * Monitoring activity, quality, and timeliness indicators. * Reviewing and validating information communicated to customers. * Preparing or supervising periodic and ad-hoc reports. * Maintaining direct communication with customers regarding all processing matters. * Identifying deviations and proposing corrective actions. * Coordinating responsible personnel across involved departments. * Prioritizing tasks based on service requirements and customer requests. * Driving organizational improvements when necessary. * Supporting project management on matters related to processing. **Required Profile** We seek a candidate with experience in managing complex services, accustomed to working with performance indicators, reporting, and direct customer interaction. Main Requirements: * University degree (preferably in Law or a related dual degree) * Experience in team coordination * Experience in customer-oriented service delivery * Analytical, synthesizing, reporting, and presentation skills Particularly valued: * General knowledge of administrative and/or penalty proceedings * Experience with public administration contracts * Experience managing services with ANS (Administración Nacional de Seguros) * Familiarity with reporting tools or dashboards **Our Offer:** * Indefinite-term employment contract * Flexible working hours * 100% on-site work model in León * 29 working days of vacation per year * Flexible compensation plan (gourmet card, private health insurance, childcare vouchers, transportation card, training, savings plan) * An interesting full-time position within a world-renowned family-owned company * A commitment to pushing the boundaries of mobility for a healthy, congestion-free world * Space to create innovative solutions and ideas for our rapidly growing markets.