Customer Support

Description

Job Summary: We are seeking a professional to manage incidents, coordinate internally, and perform data analysis, with a focus on customer support and continuous operational improvement. Key Highlights: 1. Operational incident analysis and resolution 2. Coordination with internal teams and customers 3. Proficiency in digital tools and data analysis * **YOUR ROLE AND CHALLENGES · WHAT YOU WILL DO** › **Incident Management:** Analyze and resolve operational incidents, identify recurring issues, and drive structural corrective actions. › **Customer Interaction:** Address and resolve incidents of varying complexity, maintaining clear, empathetic, and solution-oriented communication. › **Internal Coordination:** Collaborate closely with Product, IT, Commercial, and Finance teams to ensure smooth operations aligned with the company’s strategy. › **Data and Analysis:** Execute database queries and actions, as well as advanced calculations, verifications, and measurements to support operations. › **Documentation:** Keep procedures, records, and operational protocols up to date to ensure traceability and continuous improvement. › **Product Knowledge:** Achieve in-depth mastery of the NEMON platform and stay current with applicable energy legislation for this role. * **WHO WE ARE LOOKING FOR? · YOUR PROFILE** › **Experience:** Proven track record in operational roles and customer support, preferably in technical or service-oriented environments. › **Education:** Technical or engineering background. Business Sciences or similar qualifications are valued (but not mandatory). › **Analytical Ability:** Results- and customer-oriented mindset, with the ability to break down complex problems and propose practical solutions. › **Communication:** Clear, proactive, and solution-focused; capable of explaining technical concepts in accessible terms to non-technical stakeholders. › **Stress Management:** Strong customer orientation, empathy, and ability to professionally handle tense or conflictual situations. › **Organization:** Efficient time management and attention to detail in a high-activity environment with multiple concurrent priorities. › **Tools:** Advanced Excel proficiency and regular use of digital tools, coupled with strong technological learning agility. › **Teamwork:** Adaptability to change, collaborative spirit, and proactivity in process improvement. **Especially valued:** – Prior experience or knowledge of the Spanish energy sector (electricity market, gas, ATR, regulated billing). – English or other additional languages. * **WHAT WE OFFER YOU · YOUR BENEFITS** › **Stability:** Indefinite-term contract with a regulated probation period, within a purpose-driven project offering consistent growth. › **Compensation:** Competitive salary package comprising fixed \+ variable components linked to objectives. › **Flexibility:** Hybrid work model with genuine remote work options to balance personal and professional life. › **Growth:** Personalized career plan with real opportunities for professional development within the ENEVE Group. › **Training:** Ongoing internal training program covering the energy sector, products, and tools. › **Culture:** A collaborative, dynamic, and innovative environment where your voice matters and your ideas make an impact from day one. Work Location: Hybrid remote work in 43791 Asco, Tarragona province