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Summary: We are seeking a professional with experience or knowledge in functional product support to resolve inquiries, provide remote assistance, and deliver training to customers. Highlights: 1. Customer support and incident management 2. Functional product support and customer training 3. Internal collaboration and continuous improvement We are looking for a professional with prior experience, training, or knowledge in functional product support to join our support department. Their responsibilities will include resolving inquiries, providing remote assistance to customers using various software applications, and delivering training services. The ideal candidate may have experience with Wolters Kluwer products (e.g., a3ERP, a3ECO, a3NOM, etc.) or be a professional seeking to enter or redirect their career toward the consulting field. \-Customer support and incident management: receiving, analyzing, and resolving functional queries related to product usage, both by phone and remotely. Tracking cases to resolution and maintaining detailed incident records. \-Functional product support: advising customers on correct application usage (a3ERP or others), interpreting functional requirements, and proposing solutions within the standard product scope. \-Customer training: delivering training sessions (initial and refresher), tailored to different user profiles, to ensure user autonomy and proper tool usage. \-Go-live support: functional guidance during implementation processes, validation of business workflows, resolution of operational questions, and support for basic system configuration. \-Documentation and continuous improvement: creating guides, manuals, and functional documentation, as well as identifying recurring improvements based on customer inquiries. \-Internal coordination: collaborating with other departments (consulting, development, or sales) to escalate incidents or product enhancements. * Minimum 1 year of experience. Minimum 1 year of experience. We seek a proactive, solution-oriented individual with strong communication skills and teamwork ability. High customer orientation, versatility, and interest in the ICT sector are required. Experience in management and accounting (e.g., Vocational Training Certificate in Administration and Finance or equivalent) is desirable. Catalan (spoken and written) * PROFESSIONAL SPECIALIZATION TITLE * Catalan (advanced spoken, advanced written) * Competencies / knowledge: Advanced Excel proficiency. Basic SQL knowledge. * Permanent employment contract * Full-time position * Gross monthly salary ranging from '1700' to '2100' * Additional relevant information: Working hours from 8:00 to 17:00 (Monday to Thursday); Friday from 8:00 to 14:00; Intensive schedule in July and August; Hybrid workplace (on-site \+ remote work); Immediate start.
