Front Office Receptionist

Description

Would you like to join a young and dynamic team within one of the best tourist accommodations in Barcelona? At Sensation Apartments, we are looking for a person who wants to join our reception team. If you are committed, responsible, proactive, and possess strong communication skills, this position seems perfect for you! Your primary objective will be to provide close and efficient service to our guests with clear attention to detail, delivering fully personalized assistance—thus fulfilling our mission: making our guests feel at home. Beyond standard departmental duties, we seek someone who embraces our mission as their own and identifies with our values. This is a **full-time position**, but before reading further, please ensure you meet the following minimum and essential requirements: · High level of English (B2/C1) · Prior experience (minimum 1–2 years) in a similar role · Residency in Barcelona **city** · Professional/Advanced proficiency in office software and hotel management tools · Minimum educational requirement: Higher Vocational Training Diploma / University Degree The following will be considered advantageous: · French, German and/or Italian · Valid driver's license and personal vehicle (car/motorcycle) · Familiarity with major distribution channels and agencies · Proactivity, strong sense of responsibility, problem-solving ability, flexibility **About the position:** The candidate we seek for this role must have experience in the hospitality industry, ideally in reception. Under the supervision of the Front Office Manager, you will be responsible for front desk operations and manage the tasks listed below. Due to the nature of the role and its importance, it is essential that you demonstrate the necessary flexibility and confidence to independently organize and manage your shift—which may be morning (8:00–16:00), split (10:00–18:00), or afternoon (14:30–22:30). There are **no night shifts**! The monthly salary for this role is **€1,600** **(net)**, paid in 12 annual installments. **Key responsibilities and functions of this position:** · Prepare and coordinate daily operations, considering implications from other departments such as Housekeeping and Maintenance · Review and collaborate with Housekeeping and Maintenance to ensure apartments are in optimal condition prior to guest arrivals · Manage, organize and/or supervise guest requests related to transfers to Barcelona or during their stay (e.g., *transfer* bookings, restaurant reservations, activities, etc.) · Handle check-in and check-out processes (arrival preparation, apartment allocation, special request management, incident handling, billing, etc.) · Review and manage late check-ins (documentation preparation, key collection system, arrival process information, etc.) · Daily billing closure – cash reconciliation. Management and reporting of any discrepancies or imbalances · Manage maintenance and cleaning incidents in coordination with respective teams If what you’ve read motivates you and you believe you could add value to our team, don’t hesitate. We’re very excited to meet you! Salary: €1,600.00 per month Application questions: * Do you hold a valid driver’s license and own a vehicle (car or motorcycle)? Experience: * Reception: 1 year (Desirable) Language: * English (Mandatory) * Spanish (Mandatory) Work location: On-site employment