Guest Services Representative

Description

**Summary** ----------- **About the position:** This position is Non\-appropriated Fund (NAF) and is located at the Lodging facility, Morón AB, Spain. Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. **This position does not offer logistical support.** Learn more about this agency **This job is open to** ----------------------- ### **The public** U.S. Citizens, Nationals or those who owe allegiance to the U.S. ### **Clarification from the agency** Please see the "Who May Apply" section under the Qualifications section. **Duties** ---------- Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government\-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13020581 **Requirements** ---------------- ### **Conditions of employment** * This position requires the incumbent to complete a background investigation with favorable results. * Incumbent must be a US Citizen assigned to Moron AB or NAVSTA Rota, or a spouse/family member of someone assigned to Moron AB or NAVSTA Rota. * Must meet state and legal age requirement for sale of alcoholic beverages. ### **Qualifications** **Who May Apply: Open to everyone.** Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date**,** 10/28/2026 The Area of Consideration for this vacancy announcement is US citizens who are either stationed/currently working on Morón or Rota, or US citizen spouses/family members attached to the base. Must provide documentation proving SOFA status and base connection. Active duty military may apply if assigned to Morón or Rota in support of US Forces. Spanish citizens and dual citizens (Spain/US) as well as "ordinarily resident" US citizens are not eligible to apply per SOFA Agreement. * Business Based Action * Family Member Preference * Military Spouse Preference * Outside Applicant Veteran * Spouse/Widow/Parent of Veteran * Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. **Qualifying Experience:** Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Ability to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. ### **Education** Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. ### **Additional information** * Male applicants born after December 31, 1959, must complete a Pre\-Employment Certification Statement for Selective Service Registration. * U.S. Citizens and Non\-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3\) or more consecutive years immediately preceding the start of Federal affiliation. * All Federal NAF employees are required by PL 104\-134 to have salary payments made by electronic funds transfer/direct deposit. * Probationary period may be required. * Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible. * Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement. * Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest. * LQA is not authorized. * Post Allowance is authorized for Regular Full Time employment category. * This is a Non\-appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. * **This position does not offer logistical support.** Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits ======== Review our benefits **How you will be evaluated** ----------------------------- You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. **Required Documents** ---------------------- The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference \- MSP, applying as a veteran, applying as a current federal employee, etc.). **The below documents are required and must be submitted with your application:** * PCS Orders * Resume Your resume may be submitted in any format and **must** support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. **Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:** * Cover Letter * DD\-214/ Statement of Service * Diploma/ GED * Disability Letter (VA) * License * Other (1\) * Other (2\) * PCS Orders * Professional Certification * Proof of Marriage Status * Resume * Separation Notice (RIF) * SF\-50/ Notification of Personnel Action * Transcript As described above, your **complete** application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. **NOTE:** Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in\-sanitized version of the documents if you are selected to confirm your eligibility. **How to Apply** ---------------- To apply for this position, you must complete the online questionnaire and submit the documentation specified in the **Required Documents** section above. The complete application package must be submitted by 11:59 PM (EST) on 10/28/2026 to receive considera