T-CUSTOMER ADVISOR, VALLADOLID CENTRO

Description

Job Summary: Attends to customer needs, generates sales and fosters loyalty, and provides administrative support to improve office efficiency. Key Responsibilities: 1. Customer service and sales opportunity generation 2. Administrative support to the Office Director and Commercial Technicians 3. Incident management and customer reactivation **CUSTOMER ADVISOR** **Location:** Valladolid. **Contract Type:** TEMPORARY. **Working Hours:** 9:00–14:00 and 16:00–19:00 **Job Description:** * Attend to customer needs and generate sales opportunities (direct sales, loyalty, reactivation, etc.) through direct contact with office customers and by using loyalty tools (Te Cuidamos). * Provide administrative support to the Office Director and Commercial Technicians to increase office efficiency. * Carry out telephone commercial actions aimed at reactivating former customers or cancelled policies. * Attend potential customers visiting the office seeking information, in order to identify possible insurance needs. * Process incidents affecting the insurance policies of portfolio customers, enhance customer loyalty, and generate new opportunities. * Commercial tasks derived from the SGC (Customer Service Management System). * Comply with MAPFRE Group’s institutional and organizational principles. **Requirements** * **Required Knowledge** + Teamwork + Direct sales + Customer loyalty + Insurance + Customer orientation + Commercial skills + Sales * **Desirable Qualifications** Initiative Results orientation Commitment. Customer orientation. Problem solving. *"All selection processes conducted by MAPFRE are carried out under the principle of EQUAL OPPORTUNITY and NON-DISCRIMINATION, with the candidate’s COMPETENCIES and PERSONAL AND PROFESSIONAL MERIT serving as the sole criteria for final selection for the position.* *We foster inclusive work environments that value diversity and prohibit discrimination based on gender, race, ideology, religion, sexual orientation, age, nationality, disability, or any other personal, physical, or social condition."* *By applying to this job offer, you acknowledge and consent to MAPFRE’s processing of the personal data you have voluntarily provided via this platform. If you provide personal data of third parties other than yourself, you guarantee that you have obtained their prior consent for the disclosure of such data and have duly informed them.* *As the data controller, MAPFRE will process your data solely for the purpose of managing your participation in selection processes; for this purpose, profiles may be created, and automated decision-making may result from such processing. To manage your participation across various selection processes within MAPFRE Group companies, subsidiaries, affiliates, and Fundación MAPFRE, your data may be shared with those entities and subject to international transfers.* *You may consult additional data protection information at MAPFRE via* *https://www.mapfre.com/corporativo\-es/clausulas/RRHHseleccion.pdf* *where we indicate how to exercise your rights of access, rectification, erasure, restriction, objection, and data portability.* *To explore more job opportunities, we invite you to visit TRABAJAR EN MAPFRE and register on our employment portal.*