IT Support Technician , Ops Technology Solutions

Description

**DESCRIPTION** --------------- Amazon's Operations IT Technicians do not perform typical office-based functions; instead, they maintain and support the various computer systems that form a critical part of our operational facilities. As an IT Support Technician, you will work onsite at a logistics center alongside other team members, remote support teams, and additional company personnel to deliver vital technical support. In this role, you will work with cutting-edge technology in an environment that fosters mentorship and professional growth opportunities. Joining this team at Amazon means you’ll have access to learning resources to advance your professional career and technical skills at your own pace, as well as earn industry-recognized certifications. Key job responsibilities * Provide local user assistance through installation, support, and troubleshooting of IT infrastructure, end-user devices, and applications. * Manage tickets, delivering first- and second-level support. * Perform proactive maintenance to optimize the availability of all IT equipment. * Implement projects and develop innovative solutions in collaboration with your team members. A day in the life From day one, you’ll help increase our efficiency by deploying the latest technologies and assisting our team members in maximizing the performance of their computer systems. If you enjoy working in a dynamic environment, this is your opportunity. You can suggest ways to improve our systems and collaborate with other staff members to optimize the service we provide to internal customers wherever possible. About the team The Operations Technology Solutions (OTS) team provides uninterrupted technical support for Amazon’s global operations. Maintaining, updating, and securing the IT infrastructure and end-user devices of one of the world’s largest companies requires a wide range of skills. The team includes, in part, engineers who help deploy and create new solutions, as well as other roles focused on management tasks—advising technical support teams to enhance their support for end users. Amazon’s OTS team strives to balance performance and sustainability across all new solutions. Much of our team works onsite. The team operates 24/7, enabling us to provide support or carry out critical maintenance tasks with minimal disruption to operations. **BASIC QUALIFICATIONS** ------------------------ * Relevant hands-on experience handling hardware and software—including Microsoft Office or Windows—in an IT role. * Relevant experience in an IT support environment or in IT asset and procurement management. * Relevant experience communicating with a broad range of business partners, including team members and leadership. * Advanced level of Spanish, both spoken and written. * Valid driver’s license. **PREFERRED QUALIFICATIONS** ---------------------------- * Preferred qualifications are a plus but not mandatory to apply. If you meet the basic qualifications listed above, we’d love to meet you. * Bachelor’s degree in Computer Science or another technical field. * Experience with computer networking. * Experience improving existing processes and procedures. * Experience creating clear and concise documentation. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.