Job Summary: Responsible for ensuring the efficient operation of information technology and telecommunications systems by resolving incidents and providing advanced support. Key Highlights: 1. You will be part of a collaborative team 2. Your impact will be tangible and your professional growth assured 3. Advanced support for customer systems and analysis of complex issues **Are you passionate about technology and eager to see how your work transforms the real world?** At our company, you will join a collaborative team that supports you at every step. If you seek an environment where your impact is tangible and your professional growth is assured… This opportunity is for you! **What will be your mission?** Responsible for ensuring the efficient operation of the company’s IT and telecommunications systems through alarm and incident detection, request intake, and execution of resolution procedures. **Key Responsibilities:** **Operations and Support** Provide advanced (N2/N3) support for customer systems, resolving incidents related to operating systems, servers, networks, virtualization, and critical services. Perform analysis and diagnosis of complex problems, identifying root causes and proposing preventive actions. Personalized Support: Deliver exceptional customer service by understanding individual customer needs and providing effective solutions. Multilingual Communication: Use your language skills to communicate effectively with customers speaking different languages, ensuring a barrier-free experience. **Infrastructure** Administer and maintain Windows Server and Linux (Ubuntu 20.04/22.04) environments and their associated services. Manage databases such as PostgreSQL and MySQL, and associated middleware (Java stacks, Docker Swarm, etc.). Maintain virtualized platforms on Azure, OCI, or AWS. **Automation & DevOps** Collaborate on automation processes using tools such as Terraform, Ansible, or other tools used by the team. Contribute to standardizing deployments, updates, and operational procedures. **Monitoring** Implement, fine-tune, and operate monitoring tools, alerts, and metrics. Analyze alerts, respond to them, and document recurring patterns. **Change Management** Participate in planning and implementing updates during timeframes agreed upon with the customer. Apply best practices in security, continuity, and change control. **Documentation & Continuous Improvement** Document procedures, configurations, and troubleshooting guides. Identify improvement opportunities and drive process optimization. **What will make you stand out?** * Degree in Computer Engineering, Telecommunications, or related field; or equivalent experience. * Minimum 3–5 years administering complex, customer-oriented IT infrastructures. * Demonstrable experience in advanced support for Linux systems, Windows Server, networks, and virtualization. * Ability to solve problems efficiently and work under pressure. * Excellent verbal and written communication skills. * Relevant IT certifications are valued. * Operating Systems: Linux (Ubuntu), Windows Server. * Databases: PostgreSQL, MySQL. * Virtualization and Cloud: Azure, OCI, AWS. * Containers and Orchestration: Docker Swarm. * Networking: TCP/IP, VPN, firewalls, load balancing, HA. * Automation: Terraform, Ansible. * Monitoring: Nagios, Zabbix, Prometheus, etc. * Security: Best practices in hardening, credential management, and infrastructure protection. * Intermediate-to-advanced English