**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional\-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia\-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world\-class service in the rental residential real estate business. To learn more, visit www.greystar.com. **JOB DESCRIPTION SUMMARY** The selected candidate will be part of the Reception team and will perform administrative and customer service tasks for our guests, aiming to achieve occupancy and loyalty goals.**JOB DESCRIPTION** Main responsibilities: * Support creating a memorable experience for our residents by exceeding their expectations * Provide all aspects of customer service, including comprehensive service that anticipates and surpasses our guests' expectations. * Provide proactive front desk and customer service support for all guests, ensuring all inquiries are addressed promptly. * Respond to phone calls, complete associated tasks, or assign them to the appropriate teams for proper resolution. * Assist with scheduled apartment tours. * Support apartment hotel preparations, including resident check\-in and check\-out processes. * Assist with organizing resident events and activities within the residence. * Regularly complete Health and Safety activities aligned with company policies and procedures. * Perform other assigned tasks as required. Organizational responsibilities: * Follow policies and procedures, ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility, and report any non\-compliance or process and policy failures to the appropriate personnel. * Demonstrate appropriate safety behaviors in accordance with company, building, and departmental health and safety policies, processes, and standards, immediately reporting any malfunctions of mechanical or electronic equipment, any injuries or accidents involving employees, visitors, or residents, and any other safety issues to the appropriate personnel. * Identify areas for improvement and provide suggestions to enhance efficiency and productivity. * Stay updated on current technological, procedural, and industry standard changes within the industry and areas of responsibility by participating in internal or external training activities and apply acquired knowledge to areas of responsibility. Knowledge and requirements: * Degree in Tourism or similar field. * Strong customer service orientation. * Languages: Fluent command of English and Spanish. * Availability to work shifts and weekends