🌍 **We're revolutionizing energy to change the world** At **Octopus Energy**, we are not a traditional energy company. We are a team of passionate people working every day to make energy **100% renewable, accessible, and fair for everyone**. We believe in **technology and innovation as drivers of change**. We want to transform how the world consumes energy by removing barriers, simplifying processes, and offering a more human and transparent service. For this reason, our commitment is clear: **clean energy must be the norm, not the exception**. To achieve this, we combine sustainability with a people-centered approach, driving exceptional service and building an incredible team that shares our vision. 💡 **But none of this would be possible without people like you**. To keep growing and transforming the market, we are looking for talent eager to make a difference. If you want to be part of this change, contribute your energy, and help build a greener future. **What are we looking for?** We are seeking a **Photovoltaic Technical Support Service (SAT) Specialist** to join our **Maintenance and SAT team**. If you are passionate about solar energy, enjoy solving technical challenges, and want to contribute to a more efficient and sustainable energy model, this is your opportunity! **We call it the 'Octopus Effect'** Working at Octopus Energy means being part of a company where culture and people matter most. We support flexibility and work-life balance. We want you to maximize your potential. We believe in a fairer and more sustainable energy model. We’re waiting for you! ### **🧰 What will you do on a daily basis?** * **Manage and carry out Technical Support Service (SAT) activities**, ensuring fast and high-quality service. * **Diagnose and resolve technical issues** in photovoltaic installations, including communications, inverters, wiring, protections, and integration with other systems. * **Provide technical support to installers and field technicians**, ensuring work meets quality and safety standards. * **Perform corrective and preventive maintenance** on installed solar systems. * **Coordinate escalation of complex issues** with manufacturers, distributors, or other internal teams. * **Record and document all incidents, actions, and outcomes** in ticketing tools and ERPs. * **Collaborate with the engineering team** to identify patterns, propose solutions, and improve technical and operational processes. * **Contribute to continuous improvement of the SAT service** by participating in defining procedures, best practices, and standards. * **Prepare service performance and quality reports**, identifying optimization opportunities. ### **What do you need to excel in this role? ️** * **Proven experience in SAT, maintenance, or technical support**, preferably in photovoltaics or renewable energy. * **Solid knowledge of photovoltaic solar systems**: inverters, communications, protections, structures, monitoring, and fault diagnosis. * Ability to **solve technical problems quickly, systematically, and customer-oriented**. * **Clear communication skills**, both with customers and with installers and internal teams. * Organization, autonomy, and ability to **manage multiple incidents simultaneously**. * Basic knowledge of **electrical regulations and safety requirements** for PV installations. * Ability to work collaboratively, with a **proactive attitude and service orientation**. 💡 **It’s a plus if…** * You have field experience or commissioning background. * You’ve worked with **ticketing systems, ERPs, or PV monitoring tools**. * You know technical English. * You've interacted with inverter manufacturers or other equipment suppliers. * You're familiar with energy or sustainable environments. ### **💜 What we offer** * 📍 **Location:** Santiago de Compostela and Bilbao. * 🏢 **Work mode:** On-site. * + **Working hours:** 40 hours per week – Full-time. 📈 Additional benefits: * 💰 Octopus Energy share options. * + Breakfast and fruit provided at the office. * 🏥 Flexible compensation (meal, transportation, childcare, health insurance...) * 🚘 Support for purchasing electric vehicles. * 🏦 Pension plan. * 🎓 Product training and professional development. * 🎉 Dynamic, friendly, and fun work environment. * 🍽‍♂️ Team events: Family Dinner and many more team experiences. ### **💚 Why you'll love working here?** * At Octopus Energy, we do things differently. We believe in a workplace where you can be yourself, grow professionally, and feel part of a team that genuinely wants to change the world. * 🏆 We’re a Great Place to Work! On Glassdoor, we've been recognized as one of the 50 best companies to work for, and our culture has been highlighted numerous times. * 🎙‍♂️ Want to learn more about how we work? Listen to our CEO in this podcast about our culture and values. **📩 Ready to join the change?** If you want to be part of this project **and help build a greener future**, send us your application! 🌱 📎 **Attach your CV**, and if your profile matches, we’ll contact you. We’re excited to meet you! 😉 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.