Front Office Manager

Description

Job Summary: We are seeking a Front Office Manager for Abama Hotels, responsible for managing check-in, in-house, and check-out procedures, ensuring high-quality guest service. Key Highlights: 1. Be part of a team in an exclusive luxury paradise 2. Opportunity for professional growth at a 5-star resort 3. Integration into a large team of professionals in an enriching environment **Description:** ---------------- Join our team at Abama Hotels! Located on our beautiful island of Tenerife, Abama Hotels occupies an exclusive luxury paradise spanning 160 hectares of natural beauty. Renowned for its world-class gastronomy and 5-star service, Abama is committed to delivering unforgettable experiences. We are currently seeking a talented and passionate **Front Office Manager** to join our team. At Abama, we value excellence and attention to detail, and we seek someone who shares our passion for hospitality and guest satisfaction. If you have prior experience in this role and are looking for an opportunity to grow professionally within a dynamic and rewarding work environment, we want to meet you! Come and join our team, where every day presents an opportunity to create and promote unique experiences for our guests. **General Purpose of the Position:** Responsible for managing guest check-in, in-house, and check-out procedures, ensuring high-quality service throughout the entire stay. **Key Responsibilities Include:** * Responsible for executing, developing, and maintaining an excellent guest service during check-in, in-house, and check-out. * Plan daily room assignments, verify reservations against required documentation, and apply established room allocation criteria. * Review prepayments to prevent non-payment by agencies. * Conduct daily upselling control, reviewing previous day’s sales and recording production to track monthly and annual targets. * Keep internal departmental procedures up to date. * Daily review of deductions – responsibilities, supporting documents, and justifications; cash management; cash reconciliation; settlement; and cash vouchers; management and control (charges and payments, credits, upgrades, complimentary stays, special rates, room blocks and unblocks); control of advances and invoices. * Control of TTOO/AAVV contracts and credit invoicing; invoicing for no-shows and cancellations. * Review of police register file and compliance with submission requirements as per regulations. * Control of F\&B production (tickets, covers, and incidents). * Staffing control according to budget, occupancy, and operational needs. Preparation of work shifts in accordance with legislation and internal company agreements. * Establishment and implementation of individual evaluation and training plans for each team member. * Collaborate with the Revenue Department to maximize occupancy levels by reviewing and implementing revenue and pricing strategies. **Requirements:** * Minimum 2 years’ experience as Front Office Manager or Assistant Front Office Manager, preferably in 4- or 5-star hotels. * Advanced English proficiency. A third language (French and/or German) is desirable. * Higher education degree or bachelor’s degree in Hospitality, Tourism, or Business Administration. * We value attitude, proactivity, collaboration, and teamwork. **What We Offer:** * The opportunity to be part of an expanding project with professional growth prospects. * Potential to develop a professional career within our resort. * Integration into a large team of professionals and an enriching working environment. * The chance to work at Abama Hotels, recognized as one of the best 5-star hotels in Tenerife. We look forward to receiving your application.