We are One Team. We make it happen. We are Unstoppable. BABEL is a multinational technology consultancy specializing in applying its services and technological expertise to accelerate the digital transformation of its clients—large enterprises and public institutions. What is our strategic plan? We’re looking to the future! Our strategic plan, HyperSpace 2029, promises an exciting journey full of opportunities for professional growth and development. Achieving €1 billion in revenue is a challenge we are confident we’ll meet—thanks to the collaboration and talent of our people—writing yet another success story together. What are we looking for? Project Manager – Service Desk Job Description At BABEL, we are seeking a Service Desk Project Manager with proven experience in end-to-end support service management, coordination of multidisciplinary teams, and direct client engagement within highly demanding IT environments. The selected candidate will be responsible for leading Service Desk projects and services, ensuring SLA/OLA compliance, continuous service improvement, coordination across support tiers, and operational and strategic client interaction. Key Responsibilities * End-to-end leadership, planning, and execution of Service Desk projects and services. * Ensuring compliance with SLAs, service metrics, and contractual commitments. * Coordination of technical teams (L1/L2), vendors, and internal IT departments. * Demand management, incident prioritization, and capacity planning. * Financial control of the service, cost tracking, and resource optimization. * Identification, analysis, and mitigation of operational and project-related risks. * Preparation of executive and operational reports, KPIs, and quality metrics. * Direct client interaction: needs analysis and proposals for service improvement. * Participation in service transition and transformation initiatives. * Collaboration in defining technical proposals and effort estimation. Requirements * Proven experience managing Service Desk projects or services (minimum 2 years). * Knowledge of ITSM frameworks and tools (ITIL, ServiceNow, Jira Service Management, GLPI, or similar). * Experience coordinating technical teams and managing relationships with clients and vendors. * Strong organizational, documentation, planning, and communication skills. * Familiarity with agile (Scrum, Kanban) and traditional (Waterfall) methodologies. * Desirable experience in technology environments (Java, .NET, Python, or Frontend). * Highly desirable certifications: ITIL, PMP, PRINCE2, Scrum Master, or equivalent. Project Manager – End-User Workplace Management Job Description At BABEL, we are seeking a Project Manager with solid experience in managing End-User Workplace projects, capable of leading the implementation, evolution, and maintenance of Workplace solutions in organizations with high technological demands. The selected candidate will be responsible for planning, executing, and controlling End-User Workplace projects, ensuring effective coordination among technical teams, vendors, and business units, as well as adherence to quality standards, timelines, and budgets. Key Responsibilities * End-to-end management of End-User Workplace projects: deployments, migrations, hardware refreshes, workplace modernization, virtualization, or lifecycle management. * Oversight of goal achievement, deliverables, milestones, and deadlines. * Coordination with Workplace technical teams, Service Desk, infrastructure teams, and third parties. * Demand management, inventory control, capacity planning, and resource allocation. * Identification, monitoring, and mitigation of technical and operational risks. * Ensuring service quality and best practices, including ITSM and ITIL standards. * Direct client interaction: progress meetings, needs analysis, and service evolution. * Preparation of operational and executive reports with KPIs, SLAs, and productivity metrics. * Participation in technical proposal development, scope definition, and effort estimation. * Support for transition processes, adoption of new tools, and change management for end users. Requirements * Proven experience (minimum 2 years) managing End-User Workplace or Workplace Management projects. * Knowledge of End-User Workplace management tools and ecosystems: Microsoft 365, Intune, SCCM, Active Directory, VDI solutions, inventory management, etc. * Experience coordinating technical teams, vendors, and clients. * Ability to document, plan, and communicate effectively. * Familiarity with agile (Scrum, Kanban) and traditional (Waterfall) methodologies. * Desirable experience with complementary technology environments (Java, .NET, Python, or Frontend) for cross-functional coordination. * Highly desirable certifications: PMP, PRINCE2, ITIL, Scrum Master, or equivalent. What do we offer? Babel, the great way to achieve success. Do you want to join an expanding, committed, and innovative team that makes history every day? At Babel, we accompany you on your path to success. We believe in people’s talent—and aim to enhance it by offering an outstanding work environment rooted in collaboration and solidarity. Working at Babel is much more than working for a company—it means joining a team united by a shared mission and a values-driven corporate model. In addition: * We champion flexible work–life balance. (Point-based vacation system, remote work, and schedule flexibility). * We invest in the training of our *Babelievers*. * We invest in your physical and emotional well-being. (Private health insurance / life insurance, personal trainer, and wellbeing program). * We also invest in your free time (nature activities, sports tournaments, streaming platform subscription—e.g., Netflix). * You share in the company’s growth and are recognized for your contribution (Benefits Bonus). * We focus on working with cutting-edge technologies and innovative projects—but above all, we support digital transformation and bring technology closer to society. Will you take on the challenge? We’re waiting for you! *In compliance with current data protection regulations, we inform you that the controller of your personal data is GRUPO BABEL (see companies listed in the Privacy Policy), and your data will be used to manage your current and future recruitment processes, as well as for other purposes described on our website. This processing is based on the candidate’s consent. Personal data collected will not be transferred to third parties except where expressly required by law. You may exercise your data protection rights by contacting *data.protection@babelgroup.com*. Full information about our Privacy Policy is available on our website.*