Reservation Agent

Description

The Reservation Agent position focuses on comprehensive customer service and advisory support, both via telephone and email. Key responsibilities include receiving and processing inquiries, managing reservations, and performing various administrative tasks essential to ensuring smooth and high-quality service. This role is fundamental to maintaining effective communication with customers, resolving their questions, and providing all necessary information for their travel or reservation arrangements. The work environment requires a proactive attitude and strong service orientation, where the ability to listen and understand customer needs is paramount. Efficient use of basic computer tools—such as the Office suite—is required to document interactions, update databases, and generate relevant reports. The position operates on a full-time schedule, offering stable working hours and the opportunity to join a dynamic team. Adaptation to established procedures and commitment to service objectives are key success factors in this role. Prior experience in customer-facing sectors or commercial management will be positively considered, as it contributes to more agile and effective performance. The workplace offers a clear operational structure and opportunities for professional growth within the administrative and customer support areas. Working hours are full-time from Monday to Friday, totaling 40 hours per week, with specific schedules that include a lunch break. The initial contract is temporary, with the possibility of conversion to an indefinite-term contract based on performance and company needs. The gross hourly wage is 10\.08 euros, and the work model is primarily on-site, with some flexibility for remote work one Saturday per month after an adaptation period. A minimum of one year’s experience in telemarketing or customer service roles is required, along with exceptional communication skills—both oral and written. Native or bilingual proficiency in Spanish is essential; knowledge of Catalan or other languages is a plus. Basic proficiency in the Microsoft Office suite is required for daily administrative tasks.