Recepción

Description

In addition to other responsibilities such as guest service, customer service, check\-in, early check\-out, and managing the entry and exit of the hostel, the receptionist performs administrative tasks like organizing check\-ins for the following days, verifying guest information, and must be prepared to handle situations without immediate support from a supervisor or manager. **Key Tasks and Responsibilities (In this role, you will):** * Welcome all guests and assist them during the check\-in and check\-out process. * Cultivate a positive attitude and friendly behavior towards both guests and staff. * Respond to all guest inquiries and requests through all available communication channels. * Be available to answer calls via WhatsApp and phone. * Efficiently manage guest bookings and reservations. * Maintain a clean and organized work environment at all times. * Assist with administrative and office tasks as needed. * Accurately record guest information, including contact details and dates of stay. * Process reservations in person when necessary. * Sell reservations, tours, activities, and additional services following the company’s established procedures. **Key Functional Competencies (You possess the following):** * At least 1 year of experience working as a hotel receptionist or in a customer service role. * Strong written and verbal communication skills. * Advanced English and Spanish and French * Ability to maintain a positive and friendly attitude even under high pressure. * Excellent organizational and multitasking skills. * Availability to work overnight (including weekends). * Ability to learn and manage systems. **Experience / Education (You are/have):** * Good level of English, French and Spanish (preferred). * Bachelor’s degree in Tourism, Hotel Management, Business Administration, or a related field. Candidates with equivalent professional experience or relevant certifications will also be considered. * 1 to 3 years of customer service experience (preferred). Job Types: Full\-time, Permanent Pay: From 1,200\.00€ per month Experience: * Recepção: 1 year (Required) Language: * Inglês (Required) Work Location: In person