Considering a new professional challenge at **Minor Hotels Europe \u0026 Americas**? **What will be your mission?** ------------------------- As **Assistant Front Office Manager**, you will support the Front Office Manager in managing front office functions and overseeing daily staff operations. This role involves continuously striving to enhance guest and team member satisfaction while maximizing the department’s financial performance. **What will you do?** --------------------------- * Lead and coordinate the department, applying service and quality standards. * Manage and supervise guest concerns, always aiming to exceed expectations. * Collaborate in supervising and controlling the department’s budget, ensuring positive results and implementing changes when necessary. * Assist in preparing the monthly revenue forecast. * Review and supervise the proper implementation of upselling and cross-selling policies within the front desk team. * Ensure team members maintain up-to-date knowledge of hotel products, services, rates, policies, and local areas, and receive ongoing training to learn and understand policies and practices. * Communicate and convey a consistent message regarding FO objectives and expected outcomes, as well as critical hotel information. **What are we looking for?** ------------------ * Minimum 2\-3 years’ experience in hotel Front Office, preferably in a hotel of similar size and complexity. * Bachelor’s or equivalent degree in Hotel Management or related field. * Fluency in the local language and advanced English proficiency are mandatory. * Practical knowledge of various software programs (Microsoft Office, TMS, etc.) and property management systems. Familiarity with revenue management principles and commercial policies. **Why join us?** ----------------------- At **Minor Hotels Europe \u0026 Americas**, we are committed to shaping exciting global careers and intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as: * Global experience \- diversity across 150 nationalities. * Challenging professional development opportunities, both nationally and internationally. * A wide range of training programs to enhance skills. * Well-being initiatives, including flexible working conditions. * Employee recognition programs, such as our “Memorable Dates”. * Opportunities to make a difference through our sustainability program and volunteering initiatives. * Staff rates and promotions, with discounts at our hotels worldwide and exclusive advantages through our corporate loyalty program. *Remember to keep your profile updated — the more information you provide, the better. Also, please note that three requirements must be met to apply for an internal vacancy:* * *At least 1 year of experience in your current position.* * ***Your most recent TFY must be at least a “Well Done”.*** * ***Inform your manager that you are applying for a specific internal vacancy.***
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
